Negative Amounts in “Applied to Date” After Deleting Payments, System Design Issue?
We recently encountered a couple of cases where we needed to delete both customer payments and supplier payments. In both scenarios, the payments had already been approved and applied to their respective invoices and bills. After deleting these payment transactions, we expected all related payment information to be fully removed. However, the system instead automatically generated negative amounts in the “Applied to Date” field, which increased the outstanding balance. We have reviewed all related journals and ledgers but cannot find any transactions or entries that explain or trace back to these negative “Applied to Date” amounts. We have also tried to delete both transactions, but failed as system popped out warnings saying"cannot delete transactions that previously applied payment". Has anyone experienced this before? What could be causing this behaviour, and how can we correct or remove these negative applied amounts? Any guidance or recommended steps would be greatly appreciated.
