JUST MAKE RECONCILIATIONS WORK
Since MYOB BROKE AccountRight it has become so frustrating and unproductive to use I wonder why I just don’t go back to excel spreadsheets! The WHOLE POINT of the most basic accounting software is to make it easy to reconcile bank accounts. MYOB has BROKEN reconciliations. I have sent MULTIPLE support requests over 2 years, and there have been MANY software updates but MYOB developers seem to have singularly (deliberately?) avoided solving this problem. I have found workarounds for some reconciliation issues to the point of a reasonable level of satisfaction UNTIL I NEED TO AUTO-MATCH TRANSACTIONS PREVIOUSLY RECORDED TO THE BANK STATEMENT. IT DOESN’T WORK!!! So if there is any reason for suspending a reconciliation process such as being called away, or if there is a problem with a reconciliation where I need to reimport a statement I NEED TO MANUALLY REMATCH HUNDREDS OF TRANSACTIONS!! Yes. I said MANUALLY!!!!! Re the attached screenshot most, but not all, of these transactions have been recorded. Most were recorded in the Bank Statement interface using “Add Transaction”, and all data are exactly as per the statement. There were approximately 20 more of the 167 transactions that I still needed to record. FIVE (5!) of approximately 147 recorded transactions were matched. In order to find the remaining unrecorded 20 transactions MYOB are expecting ME to MANUALLY match about 142 TRANSACTIONS, ONE AT A TIME, in order to find and add the missing 20! And also, when MYOB broke AccountRight, the match transaction window NO LONGER PRESELECTS THE BEST FIT. So I need to scroll up and down 142 transactions in the window to match the transaction. AND IF FOR ANY REASON IT DOESN’T RECONCILE I HAVE TO ENTIRELY REPEAT THE WHOLE LABORIOUS PROCESS!
Negative Amounts in “Applied to Date” After Deleting Payments, System Design Issue?
We recently encountered a couple of cases where we needed to delete both customer payments and supplier payments. In both scenarios, the payments had already been approved and applied to their respective invoices and bills. After deleting these payment transactions, we expected all related payment information to be fully removed. However, the system instead automatically generated negative amounts in the “Applied to Date” field, which increased the outstanding balance. We have reviewed all related journals and ledgers but cannot find any transactions or entries that explain or trace back to these negative “Applied to Date” amounts. We have also tried to delete both transactions, but failed as system popped out warnings saying"cannot delete transactions that previously applied payment". Has anyone experienced this before? What could be causing this behaviour, and how can we correct or remove these negative applied amounts? Any guidance or recommended steps would be greatly appreciated.
Yesterday button on Bank Reconciliation
We are large enough that we need to reconcile our bank accounts daily. I am trialling using this function in the browser rather than the desktop version. The software seems to default to a previous quarter. I just want to see yesterday's transactions. There is a button for today. Could there not be a button for yesterday? Otherwise I have to muck around clearing out date ranges.AccountRight Bank Feeds - In the Spend Money menu could there be an option to use a Recurrent Transaction ?
Situation at present: I go to the Banking command centre and select Spend Money - then select Use Recurring Transaction, find the payee and record the new instance of that payment (e.g. my monthly phone bill). Next, I go to Bank Feeds, find the payment (often a direct debit) and match it to my new payment. To save time, when I go into Bank Feeds - Spend Money, could there be an option to open the Recurrent Transactions list and select a recurrent transaction, to allocate the Bank Feed payment ? (Kym in Palmerston, outer Darwin - a MYOB Certified Consutant since 2007 and AR user since 1995)
