Great News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB
Australia Tax 2025 Known Issues
Hey everyone! As the new financial year is upon us, we've published a page with known issues that have been raised and any potential workarounds and fixes. Click on the product you're using below for more information! AE/AO Desktop MYOB Practice Compliance online We will continue to update the pages throughout the 2025 financial year. Click the bell icon on the top right to stay up to date and as always, feel free to reach out if you have any questions!Guide: Workstation Installation for Accountants Office
Hello everyone. We've published a quick guide to completing a workstation installation for Accountants Enterprise on your workstation. These instructions apply to the following products: AO Tax (NZ) AO Practice Manager (NZ) AO Practice Manager (AU) AO Workpapers (AU) AO Statutory Reporter (AU) AO Tax (AU) If you've installed MYOB Accountants Office (AO) on a client server or peer-to-peer network you'll need to run a workstation installation to allow the workstations on your network access to the latest MYOB AO. Before you begin: Make sure you're logged onto the workstation as an administrator. Disable User Account Control for the duration of the install. If you change settings, make sure to reboot the workstation prior to continuing. Enable linked connections - make sure to reboot the workstation after applying this setting. Ensure any anti-virus programs have been disabled that may be operating on the workstation. To run a workstation installation for Accountants Office (AO): Open Windows Explorer and navigate to: \\servername\MYOBAO\AOSQL\WorkstationInstall, where: servername is the name of the server or computer on which you performed the server installation. Double-click on setup.exe. The Licence Agreement window appears. Follow the prompts to continue installation. Click Finish. The workstation installation is completeGuide: Workstation Installation for Accountants Enterprise (AE)
Hello everyone. We've published a quick guide to installing Accountants Enterprise on your workstation. These instructions apply to the following products: AE Assets Live (AU) AE Workpapers (AU) AE Statutory Reporter (AU) AE Practice Manager (AU) AE System Release (AU) AE Document Manager (AU) AE Tax (AU) AE Corporate Compliance (AU) These instructions require technical expertise, if you're unsure please reach out to an IT professional or MYOB. To perform a silent combined workstation install of Accountants Enterprise: Press and hold the Windows button and press R on your keyboard. The Run window opens. Type in the following and press OK: M:\MYOBAE\AESQL\WorkstationInstall\setup.exe /s /v"AUTOUPDATER=TRUE UI=FALSE INSTALLDIR=\"\\SERVER\SHARE\MYOBAE\AESQL\WorkstationInstall\"" where M:\ is your mapped drive letter, server is the name of the MYOB AE server and share is the name of the share that is mapped. The silent install runs in the background. This command can be implemented into batch scripts for mass deployment. If you have installed MYOB Accountants Enterprise (AE) combined install on a client-server network, you'll need to run a workstation installation on all workstations on your network to allow access to the latest version of AE. This workstation setup includes the individual workstation setups for AE Tax, System Release, Practice Manager, Document Manager, Corporate Compliance and Client Accounting. This means, you don't need to run these workstation setups individually any longer, as the combined installer will remove these setups and consolidate them into one. Before you begin: Ensure you are logged onto the workstation as an administrator Close all Microsoft (MS) Office applications Disable User Account Control (UAC) settings. Refer to Disabling User Account Control (UAC). If you change this setting, reboot the workstation prior to continuing. Enable Linked Connections. Refer to Enabling Linked Connections in Windows. If you change this setting, reboot the workstation prior to continuing. Disable any anti-virus programs temporarily that may be operating on the workstation. If you're installing on a Terminal Server, ensure you're logged into the Terminal Server as a domain administrator and the server has been set to Installing applications on a Terminal Server To run a workstation installation: From the desktop of the workstation (or terminal server), Open Windows File Explorer and navigate to \\ServerName\MYOBAE\AESQL\WorkstationInstall, where ServerName is the name of the server or computer on which you performed the server installation. Double-click setup.exe. The Licence Agreement window appears. Read the Licence Agreement carefully then select the I have read and accept the licence agreement option and click Next. The Ready to Install window appears. Click Install Now. The Installation Progress window appears. When the installation is complete, the Installation Complete window appears. Click Finish. The workstation installation is complete. If you need to uninstall a workstation installation, check out this page for more instructions.Australian Tax FAQ's (DESKTOP + ONLINE)
Hello everyone! We've collated a list of frequently asked questions users have posted on the Forum for your convenience. Check them out below! GENERAL What do I need to do before starting a new tax year? (DESKTOP) Where can I view the tax tables and thresholds for 2025? (DESKTOP + ONLINE) Is there a guide to using online MYOB Practice? (ONLINE) How do I reschedule agent reports for the new year? (DESKTOP) SOFTWARE/INSTALLS Where do I find the 2025 installation guide? (DESKTOP) How do I know what changes were done in the latest update? (DESKTOP) How do I backup my practice software? (DESKTOP) How do I get the latest version? (DESKTOP) Can I update to the latest version on Windows 10? (DESKTOP) Is there a guide I can follow to complete a workstation installation of AE? Is there a guide I can follow to complete a workstation installation of AO? TAX RETURNS Can I move from AO to online and roll over my returns from desktop? (ONLINE) How do I make sure depreciation assets roll over from desktop to online return? (ONLINE) How do I make sure I'm getting activity statements sent to clients for review using the portal? (ONLINE) How do I prepare a tax return from MYOB Practice? (ONLINE) How do I exclude tax returns from rolling over to the next year? (DESKTOP) Getting a blank screen when trying to do tax returns, how do I fix this? (DESKTOP) What can I expect to see if I pre-fill a tax return? (DESKTOP) TROUBLESHOOTING ERROR MESSAGES I'm getting tax validation/authentication errors, how do I know what to fix? (DESKTOP + ONLINE) How do I fix a Status Code 400 error when trying to do returns online? (ONLINE) How do I fix SQL server does not exist or access denied' error when opening MYOB. (DESKTOP) How do I fix 'machine name not unique' error when opening Tax? (DESKTOP) How do I fix foreign income tax offset not calculating properly in a trust return? (DESKTOP) How do I fix a tax return stuck on 'transmitting' in the lodgment manager? (DESKTOP) I've just done my tax upgrade and now when I try to run an estimate, nothings happening. How do I fix this? (DESKTOP) I'm running into an error installing AE/AO, how do I know what to fix? (DESKTOP) Can someone please give me a list of any known issues for the 2025 financial year? (DESKTOP + ONLINE)
