Document Manager has wrong login name
Site with multiple machines running MYOB AE v2.4.8. They have MYOB Document Manager v5.4 running in System Tray. Noticed on one machine, the username shown for Document Manager is showing a different staff member to the one logged in (see image). MYOB is logged in as the right user, have tried clicking on DM & selecting 'Login as', and that lets us log in as the correct user, but it still shows as the other staff member. Doesn't seem to be causing any actual issues in MYOB, but want to correct it to prevent any logging & security issues.Macro worksheet
Hi Our practice uses Accountants Desktop generated cashbooks and other spreadsheets for our workpapers. These can have macro's within the file to automate actions. We are unable to upload these files to MYOB Practice or vice versa from the client as it is not a supported file. Is there a reason why these types of files are not supported and if security is an issue, is there a way to make the file secure to use in MYOB Practice? Thanks LianePractice dashboard - Document Manager
Should I be able to request digital signatures on documents sent to my clients from with my partner dashboard? This was my understanding after watching & rewatching the online learning, and seeing a live demonstration at MYOB head office in Brisbane last month. I have spent hours and hours over the last 6 weeks contacting support to have my dashboard function, and today I've been told that signatures are not available unless we have document manager. Isn't document manager part of the practice dashboard? The information online shows that digital signature request is a feature available without AE/AO. If someone can please help clarify this, that would be great. Support have only just added the 'upload document' button and 'document profiles' to my dashboard practice default, after I had to troubleshoot & tell them what I could identify was missing, so I am unsure what to believe. Attached is a screenshot from myob's website confirming that signatures are available via the dashboard without AE/AO. Appreciate advice.Solved217Views0likes1CommentStop PDF documents in intranet opening via eplorer
Hi We are having an issue opening PDF documents that are in the intranet, they open via internet explorer however are now opening for a brief moment and then all we see is a blank grey screen. We have tried disabling the Adobe Reader add in but this doesn't work either. Any suggestions on how we can get the documents to open in adobe straight away and not use internet explorer at all? Thanks NicoleSolvedProblems saving reports to pdf
I use Accountants Office and before I roll a ledger I save to a pdf a copy of the full transaction detail report. Since I have undated the software is not saving to the pdf file location but sends the report straight to the printer. How do I fix this? On my other machine when I try to do it it says 'printer not activated - error code 41' (even though I am not trying to send to to a printer at all)