Superannuation payment doubled up
Hello, Today our office admin was doing a reconcilliation of our bank account and noticed that the superannuation payment for January has been deducted twice, I dont understand how this could have happened, I assumed that it could only be processed once. Any suggestions as to why, and what do I need to do?? Thanks in anticipation. David2.1KViews0likes4Comments
Pay bills issue
Hello. We have identified an issue with Pay Bills and Prepare Electronic Payments. Multiple instances for us. We entered Pay Bills, selected the supplier. Selected a single invoice to pay. Ticked Electronic Payment, applied the full amount to be paid and Record. Everything looks normal. Same invoice, double paid, showing 2 separate lines The ABA was loaded to the bank and it was paid. The double payment sits within a large batch of payments. It is impossible to identify unless each payment is cross checked against the physical invoices Attached are screen shots of various reports that highlight the issue for one of our examples. Our issue seems similar to these issues raised: Duplicate Payment: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Duplicate-Payment/td-p/634616 Payments into system are double recording on same invoice: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/td-p/750409 We feel this is a glitch with MYOB but we'd be happy for someone to advise us of our processing error.