Superannuation payment doubled up

Question

&nbsp;Hello,&nbsp;&nbsp;Today our office admin was doing a reconcilliation of our bank account and noticed that the superannuation payment for January has been deducted twice,&nbsp;I dont understand how this could have happened, I assumed that it could only be processed once.&nbsp;Any suggestions as to why, and what do I need to do??&nbsp;Thanks in anticipation.David&nbsp;

tracey_h · Answer

Hi&nbsp;ozledge&nbsp;
&nbsp;
We are aware of a situation that has impacted our customers that have made recent superannuation payments in which they have had the funds deducted multiple times. For detailed information please refer to this post:&nbsp;February Superchoice superannuation/super payment duplication&nbsp;
&nbsp;
We do apologise for the inconvience caused.
&nbsp;

elizaday · Answer

Will compensation be made for these unauthorised and illegal payments you withdrew from our bank accounts and kept for 7 days?

elizaday · Answer

Will compensation be made for these unauthorised and illegal payments you withdrew from our bank accounts and kept for 7 days?

tracey_h · Answer

Hi&nbsp;elizaday&nbsp;
&nbsp;
Please refer to this post for updated information: February Superchoice superannuation/super payment duplication
&nbsp;
If you have any questions about the refund or any additional queries, don't hesitate to reach out to our team on&nbsp;superannuation@myob.com&nbsp;

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