Sending statements to multiple email addresses
How can I email customer statements to more than one email address? Some customers want their statement emailed to them and their accounts department but it only lets me email to one address. When emailing invoices I have the option to choose up to 5 email address so send to at once. Can we please have this for statements also?SolvedStatements not sending, but invoices are
Hi MYOB, Since Friday 4/9/2020 our Send Statements via Email function does not appear to be working - the emails are not coming through to us (we tried emailing ourselves to test if it was working), and when I go to Sent Emails there is nothing showing for Statements... however interestingly all Invoices are being sent ok. This issue is occuring on multiple computers, not just the one. We are using AccountRight 2020.3 version (we all got updated last week when prompted to do so). Can you please help asap? Many thanks.Solved1.8KViews0likes18CommentsMyob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community:)Emails through MYOB
Good morning all. I have two questions: 1) Is there a way to see what the contents of your e-mail message was if you sent an Invoice through MYOB. As far as I can tell you can only see whether the Invoice was sent and delivered. Hard to keep track of a conversation if the message was not just the default, for instance a note on a replacement or amended Invoice, or anything else regarding the Invoice. 2) When you look at the e-mails sent report, you can click on the Invoice at the last column and then it will open the Invoice that you sent, but you can't do that with statements? I wanted to check on a few occasions to see what the customer received and couldn't do that.Solved656Views0likes4CommentsAssigning a User to an invoice created
Hi there, when creating an invoice - other than sales person is there any other way to assign a user to create the invoice? for instance - salesperson being the one who took the order or picked the product etc, but the person in accounts/admin who is creating the invoice on MYOB? in my company there are a few people to create invoices and for QC and follow up procedures would be good to know who did it - i know when you also have emailed a invoice you can see when it was opened/viewed and sent off, can you also see timestamps of when the invoice was CREATED? we have clients we dont always email invoices to, but print them! Any help would be grately appreciated!Solvedunable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incrediblyfrustratingly,as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.302Views0likes2CommentsMYOB Emails rejected - server listed on Dial-Up List
Hi team, Re have recently been getting lots of bounced invoiced being sent from AccountRight (not via Outlook). Some return the diagnostic code of "Rejected", but today's bounce message shows: Diagnostic-Code: smtp; 550 5.7.1 : Recipient address rejected: Mail from <198.2.137.12> was refused due to the sender IP found in ERS-DUL. For details, query the IP reputation on https://servicecentral.trendmicro.com/en-US/ers/. Can someone at MYOB get Mandrillapp to get their server/s removed from the Dial-Up List? Thanks, BrettPurchase order email bounceback 'rejected'
We have intermittent issues with one supplier (our main supplier) when sending purchase orders through MYOB. Some days they go through and others they dont. We've started recieving some bounceback emails stating 'rejected' as the reason (no codes). The supplier is checking with IT, but it has been happening on and off for years, impacting our ability to order product and materials. I've tried to send a private message to sort this issue but the private message functionality on previous posts with the same issue is not working. I'd appreciate support on this as it's impacting the business quite substantially. Thanks