email

15 Topics

Email payslips
Good morning, We have changed our company email address and has updated it in MYOB, but the payslip still send via the old email address. How can make the payslip to be sent via the current email address ? Kind Regards CFSC
Solved
61600
4 months ago Place AccountRight: Payroll
28Views
0likes
1Comment
Recurring transactions emailing invoices
Hi MYOB, I'm looking for help in setting up a recurring transaction that emails itself to the client. I don't need a reminder I have the recurring transaction working OK Is this an available feature? I can see plenty of threads asking for this but not answered. ie: an option below to: "email invoice to customer billing address" - checkbox Cheers Enceladus Digital
Solved
enceladus
6 months ago Place AccountRight: Sales and Purchases
189Views
1like
3Comments
Email invoices - "Diagnostic-Code: rejected"
I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the email address, as MYOBs email service will have received NDR bounce back emails while the customers email service was offline. Looking at Vendor Reporting Emails bouncing - Diagnostic-Code: rejected | MYOB Community it seems Leneth_A was able to remove the address from a blacklist and/or add it to a whitelist. Can I request a DM to provide customer details/email address to investigate? Email from MYOB below From: ***hidden for privacy*** <bounce@apps.myob.com> Sent: Tuesday, May 28, 2024 1:07 PM To: Accounts Receivable <acc_rec@***hidden for privacy***> Subject: Undeliverable: Statement From ***hidden for privacy*** Sorry, email delivery was unsuccessful. Subject: Statement From ***hidden for privacy*** Destination: ***hidden for privacy*** Sent: May 28th 2024, 1:01:20 pm Message: Dear Customer, Please see attached Statement of Account. Payments made on or after the last day of the month may not be reflected in the Statement. Please note, unless specific instructions are supplied at the time of payment, your payment will be applied sequentially to your oldest invoices first. Payments cannot be altered once applied. Regards, Accounts | ***hidden for privacy*** Diagnostic-Code: rejected
TrevorIP
8 months ago Place AccountRight: Import/Export & Integrations
102Views
0likes
4Comments
unable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incredibly frustratingly, as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.
Coral3
2 years ago Place AccountRight: Sales and Purchases
338Views
0likes
2Comments
Emailing to intray
It would seem like my email signature is suddenly causing my files not to go through to the intray. I've changed nothing my end. It's worked fine for years. Is my only options to either turn off my signature or delete it everytime? Both are going to drive me up the wall!
Sacha74
3 years ago Place AccountRight: Sales and Purchases
266Views
0likes
1Comment
MYOB Intray not receiving email invoices
Just upgraded to Accountright 2022.8, and MYOB Intray is not receiving emailed invoices. Have reset the email address with no success. Please help! Have incurred late fees because email didn't send.
sleep
3 years ago Place AccountRight: Sales and Purchases
540Views
0likes
5Comments
Sales Invoice Default print form not emailing as default choice
Client has two invoice templates setup, and each customer has setup in card file the choice of which template we want them to receive, when I print invoices great the correct default form is choosen, but when I log into online myob to send out the monthly invoices with multiple attachements, the default invoice form is not being picked up and some customers are getting the wrong invoice template sent to them. Where can the email template default be customized like we do for 'printing' in the card file.
Kylie123
3 years ago Place AccountRight: Sales and Purchases
305Views
0likes
1Comment
Myob not responding error - Remittance advices
This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community :)
EilishLednar
3 years ago Place AccountRight: Sales and Purchases
919Views
0likes
9Comments
Assigning a User to an invoice created
Hi there, when creating an invoice - other than sales person is there any other way to assign a user to create the invoice? for instance - salesperson being the one who took the order or picked the product etc, but the person in accounts/admin who is creating the invoice on MYOB? in my company there are a few people to create invoices and for QC and follow up procedures would be good to know who did it - i know when you also have emailed a invoice you can see when it was opened/viewed and sent off, can you also see timestamps of when the invoice was CREATED? we have clients we dont always email invoices to, but print them! Any help would be grately appreciated!
Solved
Ashlee1001
3 years ago Place AccountRight: Sales and Purchases
344Views
0likes
1Comment
Emails through MYOB
Good morning all. I have two questions: 1) Is there a way to see what the contents of your e-mail message was if you sent an Invoice through MYOB. As far as I can tell you can only see whether the Invoice was sent and delivered. Hard to keep track of a conversation if the message was not just the default, for instance a note on a replacement or amended Invoice, or anything else regarding the Invoice. 2) When you look at the e-mails sent report, you can click on the Invoice at the last column and then it will open the Invoice that you sent, but you can't do that with statements? I wanted to check on a few occasions to see what the customer received and couldn't do that.
Solved
Mathilda
5 years ago Place AccountRight: Sales and Purchases
678Views
0likes
4Comments

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Payroll","shortTitle":"AccountRight: Payroll","parent":{"__ref":"Category:category:AccountRight"}},"User:user:82308":{"__typename":"User","uid":82308,"login":"61600","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:82308"},"ForumTopicMessage:message:885772":{"__typename":"ForumTopicMessage","subject":"Email payslips","conversation":{"__ref":"Conversation:conversation:885772"},"id":"message:885772","revisionNum":1,"uid":885772,"depth":0,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"author":{"__ref":"User:user:82308"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2024-12-19T10:10:09.020+11:00","lastPublishTime":"2024-12-19T10:10:09.020+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning, We have changed our company email address and has updated it in MYOB, but the payslip still send via the old email address. How can make the payslip to be sent via the current email address ? Kind Regards CFSC ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"260","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:864088":{"__typename":"Conversation","id":"conversation:864088","topic":{"__typename":"ForumTopicMessage","uid":864088},"lastPostingActivityTime":"2024-10-01T10:17:07.137+10:00","solved":true},"Forum:board:Sales_and_Purchases":{"__typename":"Forum","id":"board:Sales_and_Purchases","displayId":"Sales_and_Purchases","nodeType":"board","conversationStyle":"FORUM","title":"AccountRight: Sales and Purchases","shortTitle":"AccountRight: Sales and Purchases","parent":{"__ref":"Category:category:AccountRight"}},"User:user:329998":{"__typename":"User","uid":329998,"login":"enceladus","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:329998"},"ForumTopicMessage:message:864088":{"__typename":"ForumTopicMessage","subject":"Recurring transactions emailing invoices","conversation":{"__ref":"Conversation:conversation:864088"},"id":"message:864088","revisionNum":2,"uid":864088,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:329998"},"metrics":{"__typename":"MessageMetrics","views":189},"postTime":"2024-04-04T16:07:08.930+11:00","lastPublishTime":"2024-04-04T16:09:07.777+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi MYOB, I'm looking for help in setting up a recurring transaction that emails itself to the client. I don't need a reminder I have the recurring transaction working OK Is this an available feature? I can see plenty of threads asking for this but not answered. ie: an option below to: \"email invoice to customer billing address\" - checkbox Cheers Enceladus Digital ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"439","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:869199":{"__typename":"Conversation","id":"conversation:869199","topic":{"__typename":"ForumTopicMessage","uid":869199},"lastPostingActivityTime":"2024-08-21T15:50:59.132+10:00","solved":false},"Forum:board:ARimportexport":{"__typename":"Forum","id":"board:ARimportexport","displayId":"ARimportexport","nodeType":"board","conversationStyle":"FORUM","title":"AccountRight: Import/Export & Integrations","shortTitle":"AccountRight: Import/Export & Integrations","parent":{"__ref":"Category:category:AccountRight"}},"User:user:339155":{"__typename":"User","uid":339155,"login":"TrevorIP","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:339155"},"ForumTopicMessage:message:869199":{"__typename":"ForumTopicMessage","subject":"Email invoices - \"Diagnostic-Code: rejected\"","conversation":{"__ref":"Conversation:conversation:869199"},"id":"message:869199","revisionNum":1,"uid":869199,"depth":0,"board":{"__ref":"Forum:board:ARimportexport"},"author":{"__ref":"User:user:339155"},"metrics":{"__typename":"MessageMetrics","views":102},"postTime":"2024-05-29T12:55:45.556+10:00","lastPublishTime":"2024-05-29T12:55:45.556+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the email address, as MYOBs email service will have received NDR bounce back emails while the customers email service was offline. Looking at Vendor Reporting Emails bouncing - Diagnostic-Code: rejected | MYOB Community it seems Leneth_A was able to remove the address from a blacklist and/or add it to a whitelist. Can I request a DM to provide customer details/email address to investigate? Email from MYOB below From: ***hidden for privacy*** <bounce@apps.myob.com> Sent: Tuesday, May 28, 2024 1:07 PM To: Accounts Receivable <acc_rec@***hidden for privacy***> Subject: Undeliverable: Statement From ***hidden for privacy*** Sorry, email delivery was unsuccessful. Subject: Statement From ***hidden for privacy*** Destination: ***hidden for privacy*** Sent: May 28th 2024, 1:01:20 pm Message: Dear Customer, Please see attached Statement of Account. Payments made on or after the last day of the month may not be reflected in the Statement. Please note, unless specific instructions are supplied at the time of payment, your payment will be applied sequentially to your oldest invoices first. Payments cannot be altered once applied. Regards, Accounts | ***hidden for privacy*** Diagnostic-Code: rejected ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1457","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:820827":{"__typename":"Conversation","id":"conversation:820827","topic":{"__typename":"ForumTopicMessage","uid":820827},"lastPostingActivityTime":"2023-07-06T09:58:30.685+10:00","solved":false},"User:user:250318":{"__typename":"User","uid":250318,"login":"Coral3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:250318"},"ForumTopicMessage:message:820827":{"__typename":"ForumTopicMessage","subject":"unable to access Print/Email Invoices list 'Unable to Connect' error message","conversation":{"__ref":"Conversation:conversation:820827"},"id":"message:820827","revisionNum":1,"uid":820827,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:250318"},"metrics":{"__typename":"MessageMetrics","views":338},"postTime":"2023-06-21T15:27:10.861+10:00","lastPublishTime":"2023-06-21T15:27:10.861+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incredibly frustratingly, as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1783","kudosSumWeight":0,"repliesCount":2,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:792626":{"__typename":"Conversation","id":"conversation:792626","topic":{"__typename":"ForumTopicMessage","uid":792626},"lastPostingActivityTime":"2022-11-28T14:49:59.033+11:00","solved":false},"User:user:189728":{"__typename":"User","uid":189728,"login":"Sacha74","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:189728"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS03OTI2MjYtMzkwNDFpQzA3OUI0OEUwQTcxMDFBMA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS03OTI2MjYtMzkwNDFpQzA3OUI0OEUwQTcxMDFBMA?revision=1","title":"Screenshot 2022-11-24 113458.png","associationType":"BODY","width":677,"height":598,"altText":null},"ForumTopicMessage:message:792626":{"__typename":"ForumTopicMessage","subject":"Emailing to intray","conversation":{"__ref":"Conversation:conversation:792626"},"id":"message:792626","revisionNum":1,"uid":792626,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:189728"},"metrics":{"__typename":"MessageMetrics","views":266},"postTime":"2022-11-24T12:39:03.585+11:00","lastPublishTime":"2022-11-24T12:39:03.585+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" It would seem like my email signature is suddenly causing my files not to go through to the intray. I've changed nothing my end. It's worked fine for years. Is my only options to either turn off my signature or delete it everytime? Both are going to drive me up the wall! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"311","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS03OTI2MjYtMzkwNDFpQzA3OUI0OEUwQTcxMDFBMA?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:784094":{"__typename":"Conversation","id":"conversation:784094","topic":{"__typename":"ForumTopicMessage","uid":784094},"lastPostingActivityTime":"2022-11-02T12:04:52.903+11:00","solved":false},"User:user:164700":{"__typename":"User","uid":164700,"login":"sleep","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:164700"},"ForumTopicMessage:message:784094":{"__typename":"ForumTopicMessage","subject":"MYOB Intray not receiving email invoices","conversation":{"__ref":"Conversation:conversation:784094"},"id":"message:784094","revisionNum":1,"uid":784094,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:164700"},"metrics":{"__typename":"MessageMetrics","views":540},"postTime":"2022-10-11T13:56:54.410+11:00","lastPublishTime":"2022-10-11T13:56:54.410+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Just upgraded to Accountright 2022.8, and MYOB Intray is not receiving emailed invoices. Have reset the email address with no success. Please help! Have incurred late fees because email didn't send. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"218","kudosSumWeight":0,"repliesCount":5,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:776631":{"__typename":"Conversation","id":"conversation:776631","topic":{"__typename":"ForumTopicMessage","uid":776631},"lastPostingActivityTime":"2022-09-05T13:50:00.015+10:00","solved":false},"User:user:33831":{"__typename":"User","uid":33831,"login":"Kylie123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:33831"},"ForumTopicMessage:message:776631":{"__typename":"ForumTopicMessage","subject":"Sales Invoice Default print form not emailing as default choice","conversation":{"__ref":"Conversation:conversation:776631"},"id":"message:776631","revisionNum":1,"uid":776631,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:33831"},"metrics":{"__typename":"MessageMetrics","views":305},"postTime":"2022-08-18T12:05:42.754+10:00","lastPublishTime":"2022-08-18T12:05:42.754+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Client has two invoice templates setup, and each customer has setup in card file the choice of which template we want them to receive, when I print invoices great the correct default form is choosen, but when I log into online myob to send out the monthly invoices with multiple attachements, the default invoice form is not being picked up and some customers are getting the wrong invoice template sent to them. Where can the email template default be customized like we do for 'printing' in the card file. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"515","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:758348":{"__typename":"Conversation","id":"conversation:758348","topic":{"__typename":"ForumTopicMessage","uid":758348},"lastPostingActivityTime":"2022-07-15T09:17:06.996+10:00","solved":false},"User:user:273106":{"__typename":"User","uid":273106,"login":"EilishLednar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:273106"},"ForumTopicMessage:message:758348":{"__typename":"ForumTopicMessage","subject":"Myob not responding error - Remittance advices","conversation":{"__ref":"Conversation:conversation:758348"},"id":"message:758348","revisionNum":1,"uid":758348,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:273106"},"metrics":{"__typename":"MessageMetrics","views":919},"postTime":"2022-05-17T09:49:26.502+10:00","lastPublishTime":"2022-05-17T09:49:26.502+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a \"not responding\" error and crashing. Sometimes you can go in and try again and it will send and other times it just continues to crash. It occurs whether you send one or multiple emails. I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: - Sending only one at a time - Ensuring default/card 1 email is the same as the remittance email - Deleting the email from the card and resaving Additionally I tried going in and resaving the form in case it was an error with that. None of these have solved the issue. If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. Thank you community :) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1013","kudosSumWeight":0,"repliesCount":9,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:758139":{"__typename":"Conversation","id":"conversation:758139","topic":{"__typename":"ForumTopicMessage","uid":758139},"lastPostingActivityTime":"2022-05-17T10:51:57.301+10:00","solved":true},"User:user:273032":{"__typename":"User","uid":273032,"login":"Ashlee1001","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:273032"},"ForumTopicMessage:message:758139":{"__typename":"ForumTopicMessage","subject":"Assigning a User to an invoice created","conversation":{"__ref":"Conversation:conversation:758139"},"id":"message:758139","revisionNum":1,"uid":758139,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:273032"},"metrics":{"__typename":"MessageMetrics","views":344},"postTime":"2022-05-16T08:42:14.925+10:00","lastPublishTime":"2022-05-16T08:42:14.925+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there, when creating an invoice - other than sales person is there any other way to assign a user to create the invoice? for instance - salesperson being the one who took the order or picked the product etc, but the person in accounts/admin who is creating the invoice on MYOB? in my company there are a few people to create invoices and for QC and follow up procedures would be good to know who did it - i know when you also have emailed a invoice you can see when it was opened/viewed and sent off, can you also see timestamps of when the invoice was CREATED? we have clients we dont always email invoices to, but print them! Any help would be grately appreciated! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"701","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:690794":{"__typename":"Conversation","id":"conversation:690794","topic":{"__typename":"ForumTopicMessage","uid":690794},"lastPostingActivityTime":"2021-01-12T11:49:27.262+11:00","solved":true},"User:user:214579":{"__typename":"User","uid":214579,"login":"Mathilda","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:214579"},"ForumTopicMessage:message:690794":{"__typename":"ForumTopicMessage","subject":"Emails through MYOB","conversation":{"__ref":"Conversation:conversation:690794"},"id":"message:690794","revisionNum":1,"uid":690794,"depth":0,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"author":{"__ref":"User:user:214579"},"metrics":{"__typename":"MessageMetrics","views":678},"postTime":"2021-01-11T10:08:18.747+11:00","lastPublishTime":"2021-01-11T10:08:18.747+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good morning all. I have two questions: 1) Is there a way to see what the contents of your e-mail message was if you sent an Invoice through MYOB. As far as I can tell you can only see whether the Invoice was sent and delivered. Hard to keep track of a conversation if the message was not just the default, for instance a note on a replacement or amended Invoice, or anything else regarding the Invoice. 2) When you look at the e-mails sent report, you can click on the Invoice at the last column and then it will open the Invoice that you sent, but you can't do that with statements? I wanted to check on a few occasions to see what the customer received and couldn't do that. 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