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AccountsAH1's avatar
AccountsAH1
Experienced User
5 years ago
Solved

Statements not sending, but invoices are

Hi MYOB,

 

Since Friday 4/9/2020 our Send Statements via Email function does not appear to be working - the emails are not coming through to us (we tried emailing ourselves to test if it was working), and when I go to Sent Emails there is nothing showing for Statements... however interestingly all Invoices are being sent ok.

 

This issue is occuring on multiple computers, not just the one. We are using AccountRight 2020.3 version (we all got updated last week when prompted to do so).

 

Can you please help asap? 

 

Many thanks.

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi AccountsAH1

     

    Thanks for the information. Can you please uninstall and reinstall AccountRight, once re installed can you please try and send statements ? 

     

    Please do let me know how you go. 

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