Statements not sending, but invoices are

Hi

After four phone calls to MYOB and approx 2 1/2 hours total being put on hold they have advised me to re-name the statements file which I have now done and everything seems to be working.  Hope this will help you too

Go to Setup, come down to 'customise forms' 

Select 'Statements' then choose which form you use - Invoice or Activity

You will then select what your company file is called, click on 'customise' which will take you into your actual company statement.  Select 'File' then 'Save As' and re-name the file.

Go back and then re-run your statements but you will need to go into 'advanced filters' and change the 'Selected Form for Statement' before you hit 'send email'

Good luck!!!!  

Hi AccountsAH1, 

Sorry to hear about this. Can I please confirm what happens when you attempt to email through the statements, do you get any error messages ?

Please do let me know, I'm happy to assist. 

Hi AccountsAH1, 

Apologies I had misread the discussion, hence why I've deleted my response. To troubleshoot can you please clear your AccountRight cache, once cleared can you send a statement to yourself. Do you receive it ?

Please do let me know how you go. 

Hi AccountsAH1, 

If you refresh the browser window this should display all the step by step instructions, if this doesn't work please attempt to open it in a different browser. 

Thank you Melisa_D  that is what fixed it in the end! :)

Oh wow! I'm sorry to hear you had to spend so much time on this... :(

Thank you for offering me a solution - can you tell me how to rename the statement file? I haven't been using MYOB that long so unsure how to do that...

Thanks a million! :)

Thanks for the offer of help - unfortunately that hasn't fixed the problem for us :(

Sorry to hear that!!  :-(  You will need to ring the 0800 before 12pm if you want to talk to someone in NZ, if you don't you will be talking to someone in either South Africa or Melbourne.  

Hi Melisa_D  - it says pretty clearly in the discussion that it is not resolved. Can you please assist ASAP as I've already been waiting days for MYOB's help on this.

Many thanks.