Troubleshooting Tips: Everyday Device Glitches
Sometimes phones likes to throw us tiny curveballs - nothing serious, just a little adventure! We’ve put together a few general troubleshooting steps you can try to help get things back on track: Trouble signing in The app running a bit slower than nomral Buttons or screens not behaving quite as expected Features looking a little off of displaying differently. Before reaching out to Solo support here’s a few things you can try Update the app – keeping the app up to date ensures you’ve got all the shiny new improvements. Give your device a quick nap – turn it off and on again. Devices love a fresh start! Check your device software – the latest system updates keep everything running smoothly and happily. Free up some space – low storage can make apps sluggish. Delete unused apps, photos, or files if you’re running tight. Close other apps – sometimes apps like to hog resources. Give them a rest. Clear the app cache – think of it as a mini spring clean for your device. Here’s how to clear the cache on your device: Samsung / Android: Go to Settings > Apps > Solo by MYOB > Storage > Clear Cache iPhone / iOS: The easiest way is to delete the app and reinstall it, this clears the cache and makes sure you’ve got the latest version too! Note: Steps can vary depending on your device model and operating system version. Trying these steps first will often get things back to smooth sailing. If things are still acting a little quirky after trying these steps, the Solo support team is ready to jump in and help, Reach out through the app and share: Your device and operating system The app version A short description of what’s happening (screenshots earn bonus points!) The more detail you can share, the quicker the team can help get things back on track 🙂
