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2 Topics

Unable to open AccountRight file after upgrading to the latest version
Hi Everyone, We have had a number ofreportsfrom Userswho have upgradedtheir files to the latest version offline and when trying to open the upgraded file they get the following error message: AccountRight has encountered an error and needs to exit The following AccountRight Hotfix tool can be run over the company file. Instructions for running the tool are also included below. Run the AccountRight Hotfix tool: Close AccountRight Download the AccountRight tool Find the tool that you downloaded and double click it When the tool appears, all files found in your AccountRight library will be listed If your file isn't listed, click the Server Edition tab. Still not listed? Click Custom Location and then browse to the folder containing your company files. (Note: You can also drag and drop your company file into this window to update the file) Select the files you need to open and click Update selected files. When allfiles have finished, you can now close the tool. Start AccountRight and open the company that has been updated. When the Confirmation window appears, choose to confirm the companyfile online and click Next When complete, close the Confirmation window. You can now work on this file. If you continue to have problems opening your files, do let us know byStarting a new Post. I'm sure the MYOB Community would be happy to assist.
Haydes
6 years ago Place AccountRight: Getting Started
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Troubleshooting Connection Errors
Hi Everyone. Here are a couple of quick and easy things you can do if you are getting connection errors in AccountRight to try and resolve them. Flushing the DNS cache can fix any errors where the computer cannot contact our servers. This is done by: Switch off the Modem: Switch off the modem and leave it switched off for a couple of minutes. This might seem overly simple but don’t discount it, as the humble modem can accumulate a lot of information inside it. By switching the modem off and leaving it for a few minutes it allows the modem a chance to clear ensuring that you are connecting with a fresh connection. Flush the DNS cache on the computer: Press the Windows Key on your keyboard Type in: cmd In the list of results,right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try a different connection to see if you can connect. Whether it’s a hotspot off your phone or you call your accountant to see if they can access your file on their end, this can help you work out whether the problem is with your connection or with AccountRight. As the antivirus monitors operations in real time this can impact internet traffic coming into and out of your computer. Temporarily disabling the antivirus can help you determine if it is causing issues with connecting to your file. Here is a great help article that can take you through how to do this:Speed and performance tips Still not connecting? Our help article,Error: Connection error, does give some additional troubleshooting steps and more information on how to resolve some connection errors.
Neil_M
6 years ago Place AccountRight: Getting Started
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