Payroll

[Over-Boots]

I am attempting to record a payroll run for 7 March 2024 previously missed.

I reach the point where I confirm the payroll ron, select "new Payroll run" however no pay records are recorded.

Can you assist me here please

Colin

[Princess_R]

Hi @Over-Boots,

Thank you for your posts.

When processing a pay run beyond the current date, you're prompted to indicate whether it's for a new pay run or a previous one. If you select a new pay run, you may see a message saying, "No records exist or match your criteria." Simply proceed to the next option to view the list of employees’ pay details. But if this is not the case, please share more details, and I'd be more than happy to assist further.

Please feel free to reach out if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

[Over-Boots]

Good morning

I have processed a payroll for this week 21 March and have the same problem that although the payroll is processed no records are generated.

Please refer the attached screen captures.

I have also attempted tto process the two weeks prior in March with the same nil result. ( clicking on the " new payrull run option)

I have been processing MYOB payroll for a number of years without this problem si I suspect that someting is wrong in the systtem.

Your assistance is appreciated

Colin

[Genreve_S]

Hi @Over-Boots, 

Thanks for the response.

This is indeed unusual for step 3 to show nil if the values are recorded correctly at step 2. May I get you to send us a screenshot of the step 2 window values. 

We look forward to your response.

Thanks,

Genreve

[Over-Boots]

Thanks, I have recorded each step as screen shots attached.

BTW I have been successfully processing MYOB Paroll for a number of years, this problem oly appearedin March

Look forward to your assistance

Colin

[Genreve_S]

Hi @Over-Boots, 

Thanks for the response and the screenshot you attached. 

I made some internal adjustments in the system that could potentially remove the issue you are describing. I recommend clearing the cache, logging out, re-login, and trying again. 

Let us know if the issue persists after doing this, or if you require any further assistance.

Thanks,
Genreve 

[Over-Boots]

Thanks Genreve

I have claered the cache as in accordance with MYOB Community instructions annd rstarted the compter.

The same result!

The cache files are  in 2019 folders BTW if that is  relevant

Can you advise further please

Colin

[Princess_R]

Hi @Over-Boots,

Thank you for your response.

I've executed some fixes to your file. Please log out of the file and log back in before attempting to process a payroll again.

Feel free to create a new post again if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

[Over-Boots]

Good morning

Same result of no payroll recors recorded unfortunately

Colin

[Princess_R]

Hi @Over-Boots,

Thanks for your response.

To better assist you in resolving this issue, I would need to delve deeper into the matter. Could you kindly navigate to the payroll details of the employees and capture a screenshot of the standard pay? This is to verify that the base hour has been correctly entered in the standard pay.

Also, please review the payment details to confirm the payment method. Lastly, it would be helpful if you could check the payroll linked accounts by going to Setup >> Linked accounts. Furthermore, could you try to create a pay run using the AccountRight browser version? This is to see if the same issue of $0 pay under the process of payments persists.

Please let me know how you get along and if you require further assistance.

Cheers,

Princess