Blog Post
Hi Jason,
We have upgraded our file to the latest 2014.1 Friday and processing our payroll this morning has been a nightmare.
Same issues happening as ShelleyN and BorisYeltsin (as posted on forum) where you couldn’t change weekly hours worked (ours is pre-set to 38/hrs) to (for example) 40 hours, or the hours would change but the dollar figure would be $0.
Then MYOB crashed 3 times and of course not saving any of the work you had just inputted, very very frustrating when you have more than 40 employees with varying weekly hours and allowances.
Yes, we have upgraded our internet services thinking (wrongly) that this would improve speed and drop out rate of Myob.
Also, leave entitlements not calculating properly and yes we have inputted correctly, yes we have gone through all recommended steps, and yes also had a 3rd party look at this problem in particular. Should be working, but isn’t.
Posting on the community forum is a waste of time as everyone seems to have problems and no fixes, or when phoning MYOB helpdesk is ‘either unaware of any problems” or “we cannot replicate your problem” and we are left to jumble through as best we can.
But thank you for your email.
Sincerely,
Lucy