AccountRight and MYOB Business outage

Just tell us if it is a 1hr fix, or up to 24hrs again, maybe? We need to advise staff and suppliers, we are given nothing to work with. If my payment is not made today my employees today, they will not turn up tomorrow for Work. Do I start manually working out how much they need paying and to make the payments, which may take the rest of the night, or can I wait 1 hour and extract the data. You must give us timeframes so we can actually plan!? Never expected to receive this type of service. Amazing.