Better account security with two-factor authentication

Hi jaken

Yes Ive been and read all that information and it takes me in a big circle.  I dont have the authentication code, nor the back up codes and I cant login without them .  The only option is to call your 0508 number and Ive been doing that yesterday without talking to anyone.  I spend over 30 mins on hold though.  Today as I write this I am on hold again.  its been 9 minutes 28 seconds so far!!!  

What gives on the customer service thing eh? Not good.  Im going to be seeking a credit from you.