Better account security with two-factor authentication

To be clear, when I try to log in to my.myob, I get the error message "The login details provided do not have access to my.MYOB; please try again or call our MYOB Customer Service Team. " Now, I can do that, but i've seen plenty of complaints on this board of how long one waits on the line to get through to customer service, so I thought it was worth asking here. I am using the same login info as I used to log into the community boards this morning...