🏆Thank you for helping us get there - We’re proud to announce that MYOB has won the prestigious Canstar Blue Most Satisfied Customers - Small Business Accounting Software award for 2023!
Emma Fawcett, General Manager of small and medium-sized enterprises at MYOB shares: “Our accounting software for small business scored five stars for overall satisfaction and five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service!”
"Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them and their businesses.”
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🏆Thank you for helping us get there - We’re proud to announce that MYOB has won the prestigious Canstar Blue Most Satisfied Customers - Small Business Accounting Software award for 2023!
Emma Fawcett, General Manager of small and medium-sized enterprises at MYOB shares: “Our accounting software for small business scored five stars for overall satisfaction and five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service!”
\"Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them and their businesses.”
🏆Thank you for helping us get there - We’re proud to announce that MYOB has won the prestigious Canstar Blue Most Satisfied Customers - Small Business Accounting Software award for 2023!
Emma Fawcett, General Manager of small and medium-sized enterprises at MYOB shares: “Our accounting software for small business scored five stars for overall satisfaction and five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service!”
\"Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them and their businesses.”
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style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath 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Utter bull**bleep**, Ive yet to meet a happy MYOB victim.
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What a joke you may have a product award but your customer service is non exsistant espescially billing. Charging for products that have been cancelled but you fail to cancell and the support request is closed.
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Oh yes I had one of those \"We've been trying to contact you ....\" just the other day on a case I've opened a month ago...
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Couldn't agree more. It's now a useless, inaccurate, bug-ridden piece of code that has almost next to no support.
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Most Satisfied Customers Award - surely you jest......
The TINY surveyed sample size makes this award dubious at best
\"Canstar Blue surveyed 628 Australians for their feedback on the accounting software(s) their business pays for and have used in the last two years.\"
MYOB perhaps this forum, full of your often very unhappy customers is not the best place to be crowing about dodgy 'awards'
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The Community has also lost the need to enter a Password.
Alan,
Totally agree.
The number of keystrokes to enter a Spend/Receive Money in MYOB Business is totally unacceptable.
MYOB Business does not remember the type of Transaction nor the last entered date.
This appears a major design fault.
The Recurring Transactions Functionality in MYOB Business is also poor.
Last posted date and next due is particularly useful - does not appear in MYOB Business.
AccountRight was a successful product for Accountants.
Why are the time saving/productivity features in AccountRight not made available in MYOB Business?
I understand that a Product needs to be continually modernised.
Good Features do not have to be removed.
MYOB gave me the opportunity recently to have a online chat with Malinda Norman and Chris McComb.
I did comment on the open file within MYOB Business - something I do not agree with.
Also, I mentioned that Users would benefit from a report of work performed (similar to the old Session Report).
My Sydney contact informs me that MYOB expects a 'real positive outcome' from Marketing regarding the Canstar Awards.
MYOB Partners should benefit from this (as I am not a CC - I do not appear on the Partner Search).
Traditional Accountants like ourselfs may not be the 'ideal' client for MYOB but we have loads of stories to tell.
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MYOB AccountRight used to be an efficient, powerful and fairly comprehensive accounting product that many professional accountants and bookkeepers used because it was built for purpose.
Today's product seems to have been 'dumbed down' because MYOB (or their overlords) have decided that it is more profitable to be a business management tool with so many bells and whistles that any one will use. Hence it no longer uses traditional and specific accounting terms or follows well established accounting/bookkeeping practices.
The philosophy seems to be that if the data does not come from a bank feed, it didn't happen but if it did happen, then it is very difficult to manually create the transaction. Gone are the days of having a system that is efficient for entries that need to be manually entered.
I find as a professional user this is very frustrating.
Regards,
AlanT
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In my view, AccountRight is a better product than Xero.
Xero users put Income Tax in the middle of a Profit and Loss.
It appears Xero has no Headers/Indentation/Header Totals ie a flat line P&L.
I recently raised a case with Xero because a Xero Gold Partner did not allocate Current Assets/Non-Current Assets correctly was told to track the case myself but cannot log in to Xero as I do not use the Xero app. Changed my email address and now have 2 Accounts with Xero.
I understand Xero has a open year file.
One can only hope MYOB continues to allow Users to lock a file once the Tax Return has been lodged.
Had a online meeting with Malinda a MYOB Product Developer was told MYOB Business now has a open file,
In my view, this is dangerous for Data Entry - was told that Tax Accountants wanted flexibility when Tax Return revisions are required.
I would strongly advocate that a closed file is the best position.
Over the years, I have certainly enjoyed the interaction on the MYOB Community.
Maybe, I have helped MYOB Users and Business Owners.
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I'm starting to think I should have gone with Xero instead of MYOB, not a lot of happy customers...
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Agreed 110%. How can a poorly supported application that's full of continuous bugs, and overpriced win this is a matter that makes you wonder just how worthless these Canstar awards really are.
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