Blog Post
Hi Mike,
We need to understand more about this move and all contact we had with MYOB support was not helpful. We are currently on a subscription for AR Live Premier with Payroll (offering 1 online file) and have been for the last 10-15 years. One of your sales decided to expire our subs but has been reinstated although not quite sure if is still the same.
We will convert our files to the latest version of AR but will keep them offline (we purchased 65 files and have around 55 active). What are our options? Under current subscription we can have unlimited files offline. Just want an honest answer not a sale pitch. Thank you
Hey Mirela
The latest version of AccountRight still allows you to choose if you'd like to work offline or online. More information on the differences can be found on this page. It would be best to chat with our billing team to discuss your options, I can see your currently in contact with them now and have reached out to them to follow up on your questions.
For future, if you're unsure about your current subscription details, you can contact the billing team via your My Account dashboard. They'll be able to take a look and help clear any confusions. Alternatively you can give us a call on (AU) 1300 793 427 or (NZ) 0800 150 008.
