Blog Post
What a ridiculous move MYOB! No-one wants this - please please please listen to your customers. You are creating additional work for no benefit to yourself or your customers. Just send the PDF bill to email like you have been. Or at the most include a direct download link in the body of the email, because we don't have time to click on a link, log in to a site we never use, authenticate, download and then upload to your own software. You've taken a 1-step process and made it a 5-step process - that is not helping your customers, nor doing what's best for us. Neither is it efficient. I am sure the majority of your customers would agree that your "prioritising" of our "privacy and data security" is nonsense and a cop-out excuse for ignoring your customers' needs.
AmandaMYOB​ Who can we formally complain to regarding this unwanted, unnecessary and unproductive move from MYOB please?