Blog Post
Come off it MYOB! Simplify our bill for whom?! Very not happy with this change making it more on the customer to do the work. As previous customers have stated, DO BETTER! THINK OF YOUR CUSTOMERS CONVENIENCE. I cannot see one comment that is praising this change.
Hi Irena2
We're hearing the feedback loud and clear around accessing the bill.
Customers want it to remain as it was, with the invoice attached to the email as a PDF.
Or even better, can we look at automatically sending this to our customers in-tray.
This is all being reviewed now to see what is possible.
The 'simplify' terms largely relate to changes with the bill itself (which was ultimately the main part of the announcement).
In particular, the clearer itemisation and showing important information like discount end dates and amounts as an example.
