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MYOB Announcements
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Coming soon: a fresh new look for your MYOB bill

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
3 months ago
  *Update on billing changes *24/11/25 We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our c...
Updated 2 months ago
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Fhannay's avatar
Fhannay
Member
3 months ago

i don't usually comment, however felt that the more comments made against this move, perhaps myob would actually listen to the customer.

Remember customer service? about 20 years ago businesses listened to customers. We didn't have the botchats, the automated ph service and the frustration that you just want to talk to a human.

Without customers myob would not have a business.   It would be in myob's and their customers best interest if this change did not take place.

Mike_MYOB's avatar
Mike_MYOB
Community Manager
3 months ago

Hi Fhannay​ , we are reviewing the attaching of invoices to the email based on customer feedback here.
I cant promise change at this stage of course, but I can definitely confirm that we are looking at options.