Blog Post
Hi Mike,
I appreciate the effort and this post. I try to be respectful but man it's hard when the responses we get from MYOB seem to be "we have decided to do this and don't really care if it causes problems for you". In this case, I'm not talking about the secure payments but rather the invoice summary cover emails, and the inability to opt out of the 'link to myob' feature. Both of these provide our internal accounting breakdowns to our clients, information we don't wish for them to see, and MYOB won't even acknowledge that this is a breach of our privacy. For the link to MYOB, we can't even find out which customers have linked their files to ours. :(
We're simply told that we're not using the software the way it's been designed and therefore it's not MYOB's fault or problem. This is also unfortunate, because our ability to send an invoice to a customer with a lump sum and not show our breakdown is one of the few remaining features keeping us with MYOB rather than your competitors. Every time there's an update, I dread finding out that one or more of these few features have been removed.
FACT: The invoice summary can't be changed and doesn't suit our invoice style or templates. We have no way of stopping clients from using the link to myob option, or finding out who they are.
IMPACT: When sending invoices from AccountRight we look careless and unprofessional because of the enforced formatting. Our hope is that our clients think this is a MYOB glitch and not a reflection on us.
RESOLUTION: Many issues would be avoided if there were options to "include invoice summary in cover email" and "allow customers to link to MYOB". I would turn them both off in a heartbeat and my frustration levels would drop to mildly simmering instead of ready to boil over at the next tiny annoyance.