Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update co...
Hi MikeG1 I could understand if this was rolled out just for the browser version but to make it for the desktop version as well seems over the top. We use SAP B1 for one of the companies in the group and it doesn't even use 2FA.
Hi MickyH75 , there are a couple of extra points I can clarify here. Thanks for your questions, I will update our main post about this change as well.
2 key messages/updates:
2FA is prompted on login to your account, and not for each file So changing between your 21 files after you have signed in, will not prompt for any further 2FA verification
This is only for online files The comms does mention AccountRight Desktop, but we neglected to be specific this is only for online, if you have using a local, offline, desktop file in AccountRight you may not be prompted for 2FA
MikeG1I assumed it would be for log in only but still painful and it seems I'm not the only one that finds this unnecessary based on the comments on one of the other threads. We use Desktop but our files are online as we operate across multiple sites in different states and it saves having to connect via vpn between sites.
This answer sounds really intelligent. Except, MYOB have made it so we basically can't do anything unless we are ONLINE. Can't process payroll and report STP unless you are online and that's just the beginning. And now from Nov 27th if we don't use MYOB for 30 minutes you are going to lock us out. Was that an ATO requirement?
yes I do have to deal with 2FA... I use two company files all day every day via desktop accountright. Online does not have the inventory capabilities that I need. I get quizzed apparently randomly about 2FA authentication when logging into both files - I generally am in them both concurrently all day as I am a one person band, and my husband is too, so I do both our books as well as everything else - so having to login every time after I go to the loo or help a customer is really a PITA. (My computer is secured in that time) I also request that the login screen remembers the email address/login id as it is irritating and prone to typos. Even my internet banking across a variety of banks allows a dropdown login ids and remembers the password attached to that ID. Thinking about going back to a standalone accounting system if they still exist.
Hi doublet , the email is remembered and pre-filled after clicking 'sign-in' from the inactivity screen. *Post edited as I provided the incorrect information yesterday
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Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update co...","body@stringLength":"10144","rawBody":"
Hi everyone,
Update 19/12/24 - Are you still there?
Hello Community members and followers of this security updates thread! Its been a few days since we last spoke.
There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24.
\n
Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below
\n\n
\n
Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App
We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app.
While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection.
The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements.
\n
\n
Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash.
I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress)
As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect.
Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again.
I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here.
\n
The change/s and timeline
\n
\n
September 30th > MYOB implemented 2FA being required at least once every 24 hours\n
\n
Some initial feedback came through about the 2FA prompt caused customers to lose work in progress
\n
MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work
\n
\n
\n
\n
\n
November 27th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19th)\n
\n
This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below
\n
\n
\n
\n
What’s changing:
From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice.
Browser:
\n\n
Desktop:
\n\n
\n
What do you need to do?
\n
When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled
\n
Will I lose my work when the screen is greyed out?
\n
If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved.
\n
If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress.
\n
How does the inactivity screen work between Browser and Desktop?
\n
When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another.
\n
When signing back in after inactivity, do I have to enter my email, password and do 2FA?
\n
No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout.
\n
Can I opt out of the new inactivity or 24-hour 2FA security measures?
\n
No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled
\n
Why am I being asked to login or do 2FA multiple times a day?
\n
Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons.
\n
\n
Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved*
\n
Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login
\n
\n
Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements?
\n
\n
Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested
\n
New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers.
\n
\n
\n
MYOB has also published help articles that explain the changes and can be found below
Hello Community members and followers of this security updates thread! Its been a few days since we last spoke.
There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24.
\n
Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below
\n\n
\n
Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App
We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app.
While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection.
The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements.
\n
\n
Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash.
I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress)
As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect.
Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again.
I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here.
\n
The change/s and timeline
\n
\n
September 30th > MYOB implemented 2FA being required at least once every 24 hours\n
\n
Some initial feedback came through about the 2FA prompt caused customers to lose work in progress
\n
MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work
\n
\n
\n
\n
\n
November 27th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19th)\n
\n
This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below
\n
\n
\n
\n
What’s changing:
From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice.
Browser:
\n\n
Desktop:
\n\n
\n
What do you need to do?
\n
When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled
\n
Will I lose my work when the screen is greyed out?
\n
If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved.
\n
If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress.
\n
How does the inactivity screen work between Browser and Desktop?
\n
When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another.
\n
When signing back in after inactivity, do I have to enter my email, password and do 2FA?
\n
No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout.
\n
Can I opt out of the new inactivity or 24-hour 2FA security measures?
\n
No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled
\n
Why am I being asked to login or do 2FA multiple times a day?
\n
Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons.
\n
\n
Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved*
\n
Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login
\n
\n
Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements?
\n
\n
Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested
\n
New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers.
\n
\n
\n
MYOB has also published help articles that explain the changes and can be found below
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Hi MickyH75 , there are a couple of extra points I can clarify here. Thanks for your questions, I will update our main post about this change as well.
2 key messages/updates:
\n
\n
2FA is prompted on login to your account, and not for each file So changing between your 21 files after you have signed in, will not prompt for any further 2FA verification
\n
This is only for online files The comms does mention AccountRight Desktop, but we neglected to be specific this is only for online, if you have using a local, offline, desktop file in AccountRight you may not be prompted for 2FA
\n
","body@stringLength":"827","rawBody":"
Hi , there are a couple of extra points I can clarify here. Thanks for your questions, I will update our main post about this change as well.
2 key messages/updates:
\n
\n
2FA is prompted on login to your account, and not for each file So changing between your 21 files after you have signed in, will not prompt for any further 2FA verification
\n
This is only for online files The comms does mention AccountRight Desktop, but we neglected to be specific this is only for online, if you have using a local, offline, desktop file in AccountRight you may not be prompted for 2FA
\n
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MYOB is doing what we can to provide security improvements that prevent unauthorised access to our customers software. We are also ensuring that we are meeting all of the ATO's compliance requirements and continue to apply best practice security process to all of our software.
We are making this change easier for our customers by introducing the ability to have multiple methods of 2FA, and I recommend that you head to myaccount.myob.com to set up a secondary 2FA method as soon as possible.
2FA has always existed with our software and we don't provide the ability for customers to choose how this operates so that all of our customers are secure and meeting regulatory compliance standards.
The short version of this change is that previously, you had the option to 'trust this device' for 30 days, but from the 30th, this will no longer be available and 2FA will be required at least once every 24 hours.
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Good morning ,
MYOB is doing what we can to provide security improvements that prevent unauthorised access to our customers software. We are also ensuring that we are meeting all of the ATO's compliance requirements and continue to apply best practice security process to all of our software.
We are making this change easier for our customers by introducing the ability to have multiple methods of 2FA, and I recommend that you head to myaccount.myob.com to set up a secondary 2FA method as soon as possible.
2FA has always existed with our software and we don't provide the ability for customers to choose how this operates so that all of our customers are secure and meeting regulatory compliance standards.
The short version of this change is that previously, you had the option to 'trust this device' for 30 days, but from the 30th, this will no longer be available and 2FA will be required at least once every 24 hours.
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Hi MikeG1 I could understand if this was rolled out just for the browser version but to make it for the desktop version as well seems over the top. We use SAP B1 for one of the companies in the group and it doesn't even use 2FA.
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Hi I could understand if this was rolled out just for the browser version but to make it for the desktop version as well seems over the top. We use SAP B1 for one of the companies in the group and it doesn't even use 2FA.
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MikeG1I assumed it would be for log in only but still painful and it seems I'm not the only one that finds this unnecessary based on the comments on one of the other threads. We use Desktop but our files are online as we operate across multiple sites in different states and it saves having to connect via vpn between sites.
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This answer sounds really intelligent. Except, MYOB have made it so we basically can't do anything unless we are ONLINE. Can't process payroll and report STP unless you are online and that's just the beginning. And now from Nov 27th if we don't use MYOB for 30 minutes you are going to lock us out. Was that an ATO requirement?
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yes I do have to deal with 2FA... I use two company files all day every day via desktop accountright. Online does not have the inventory capabilities that I need. I get quizzed apparently randomly about 2FA authentication when logging into both files - I generally am in them both concurrently all day as I am a one person band, and my husband is too, so I do both our books as well as everything else - so having to login every time after I go to the loo or help a customer is really a PITA. (My computer is secured in that time) I also request that the login screen remembers the email address/login id as it is irritating and prone to typos. Even my internet banking across a variety of banks allows a dropdown login ids and remembers the password attached to that ID. Thinking about going back to a standalone accounting system if they still exist.
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Hi doublet , the email is remembered and pre-filled after clicking 'sign-in' from the inactivity screen. *Post edited as I provided the incorrect information yesterday
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