Blog Post
Good morning MickyH75 ,
MYOB is doing what we can to provide security improvements that prevent unauthorised access to our customers software.
We are also ensuring that we are meeting all of the ATO's compliance requirements and continue to apply best practice security process to all of our software.
We are making this change easier for our customers by introducing the ability to have multiple methods of 2FA, and I recommend that you head to myaccount.myob.com to set up a secondary 2FA method as soon as possible.
2FA has always existed with our software and we don't provide the ability for customers to choose how this operates so that all of our customers are secure and meeting regulatory compliance standards.
The short version of this change is that previously, you had the option to 'trust this device' for 30 days, but from the 30th, this will no longer be available and 2FA will be required at least once every 24 hours.
Why are you avoiding the multiple questions asking the the last used email address is remembered on the desktop version?
This changed about a year ago and drives us made having to type in the email address each time.
We use MYOB as a point of sale on 6 different computers. Now we will be having to waste several minutes multiple times a day with customers standing in front of us. You can be assured that we will let our customers know that MYOB is to blame the slow service.
Good morning perkyone , I have good news. Specifically for the inactivity timeout, the email for the user will be prefilled when signing back in.
Apologies that I previously said this was only for browser, it is for desktop only.
Your team will only need to enter their passwordMike_MYOBAround the time you introduced 2FA we had to start typing the email address in each and every time. Why? Why can't it prompt with the last email address used like it used to? Using MYOB has become incredible tedious and come 27 November it will become exponentially more tedious. What will be done to improve this situation?