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Enhanced security measures are live - 27/11/24 (Update 19/12/24)

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MikeG1
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6 months ago
Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update co...
Updated 3 months ago
Version 10.0
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Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update co...","body@stringLength":"10144","rawBody":"

Hi everyone,

Update 19/12/24 - Are you still there?

Hello Community members and followers of this security updates thread! Its been a few days since we last spoke.

There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24.

\n

Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout.
This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below

\n\n

 

\n

Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App
 
We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app.

While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. 

The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements.

\n

 

\n

Previous update to this post (27/11/24)
The changes for inactivity went live today on the 27th November. 
Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash.

I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress)

As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect.

Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again.


I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change.
With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here.

\n

The change/s and timeline

\n\n\n

What’s changing:

From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. 


Browser:

\n\n


Desktop:

\n\n

 

\n

What do you need to do?

\n

When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress.
Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled

\n

Will I lose my work when the screen is greyed out?

\n


If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. 

\n

If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress.

\n

How does the inactivity screen work between Browser and Desktop?

\n


When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another.   

\n

When signing back in after inactivity, do I have to enter my email, password and do 2FA?

\n


No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout.

\n

Can I opt out of the new inactivity or 24-hour 2FA security measures?

\n


No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled

\n

Why am I being asked to login or do 2FA multiple times a day?

\n


Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons.

\n\n

Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements?

\n\n

 

\n

MYOB has also published help articles that explain the changes and can be found below

\n\n

 

\n

 

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Hi everyone,

Update 19/12/24 - Are you still there?

Hello Community members and followers of this security updates thread! Its been a few days since we last spoke.

There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24.

\n

Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout.
This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below

\n\n

 

\n

Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App
 
We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app.

While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. 

The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements.

\n

 

\n

Previous update to this post (27/11/24)
The changes for inactivity went live today on the 27th November. 
Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash.

I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress)

As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect.

Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again.


I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change.
With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here.

\n

The change/s and timeline

\n\n\n

What’s changing:

From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. 


Browser:

\n\n


Desktop:

\n\n

 

\n

What do you need to do?

\n

When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress.
Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled

\n

Will I lose my work when the screen is greyed out?

\n


If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. 

\n

If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress.

\n

How does the inactivity screen work between Browser and Desktop?

\n


When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another.   

\n

When signing back in after inactivity, do I have to enter my email, password and do 2FA?

\n


No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout.

\n

Can I opt out of the new inactivity or 24-hour 2FA security measures?

\n


No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled

\n

Why am I being asked to login or do 2FA multiple times a day?

\n


Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons.

\n\n

Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements?

\n\n

 

\n

MYOB has also published help articles that explain the changes and can be found below

\n\n

 

\n

 

"},"Conversation:conversation:878908":{"__typename":"Conversation","id":"conversation:878908","solved":false,"topic":{"__ref":"BlogTopicMessage:message:878908"},"lastPostingActivityTime":"2024-12-19T11:34:57.901+11:00","lastPostTime":"2024-12-13T11:58:50.950+11:00","unreadReplyCount":307,"isSubscribed":false},"ModerationData:moderation_data:878908":{"__typename":"ModerationData","id":"moderation_data:878908","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10","title":"Flux.1 AI-2024-10-31.png","associationType":"COVER","width":1024,"height":1024,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10","title":"image.png","associationType":"BODY","width":1166,"height":219,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10","title":"clipboard_image-1-1732159974671.png","associationType":"BODY","width":751,"height":506,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10","title":"clipboard_image-2-1732159974678.png","associationType":"BODY","width":815,"height":406,"altText":""},"Revision:revision:878908_10":{"__typename":"Revision","id":"revision:878908_10","lastEditTime":"2024-12-19T11:34:57.901+11:00"},"BlogReplyMessage:message:884053":{"__typename":"BlogReplyMessage","id":"message:884053","conversation":{"__ref":"Conversation:conversation:878908"},"author":{"__ref":"User:user:153697"},"revisionNum":1,"uid":884053,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:CommunityBlog"},"subject":"Re: Enhanced security measures are live - Update 20/11 *Edit 21/11/24","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:884053"},"parent":{"__ref":"BlogReplyMessage:message:883906"},"body":"

Mike, I think the crux of the problem here is you guys are just not listening. There are many options available to you which for some reason you are choosing to ignore. Firstly, you could have allowed users to run their own desktop files and only sign in to lodge STP. You already know how to make that work, that's what we did with STP phase 1. And the ATO is clear on this, they talk about a hosted system, as in files that are online, this is where the security requirement comes in. So give users the option to take their files offline! Secondly you already have a user security structure within MYOB that blocks access to payroll information, yet you are choosing to not use any of it. Even worse, in the trade desk / retail environment setup mentioned in this thread, you forced users to activate payroll, which then in turn forces the use of the lockout. My problem is, you have never explained WHY you have gone down this path. You have a team of programmers, you must be rolling in money because ever since STP the subscription fees have gone up 50% or more. This used to be a great product but the attitude of MYOB is really starting to get to people. Look how long it took us to be able to put more than 256 characters in an Invoice line. That was like 5 years!!! This is your opportunity to turn things around and show your customer base you care. I implore you, don't mess it up!  

","body@stringLength":"1411","rawBody":"

Mike, I think the crux of the problem here is you guys are just not listening. There are many options available to you which for some reason you are choosing to ignore. Firstly, you could have allowed users to run their own desktop files and only sign in to lodge STP. You already know how to make that work, that's what we did with STP phase 1. And the ATO is clear on this, they talk about a hosted system, as in files that are online, this is where the security requirement comes in. So give users the option to take their files offline! Secondly you already have a user security structure within MYOB that blocks access to payroll information, yet you are choosing to not use any of it. Even worse, in the trade desk / retail environment setup mentioned in this thread, you forced users to activate payroll, which then in turn forces the use of the lockout. My problem is, you have never explained WHY you have gone down this path. You have a team of programmers, you must be rolling in money because ever since STP the subscription fees have gone up 50% or more. This used to be a great product but the attitude of MYOB is really starting to get to people. Look how long it took us to be able to put more than 256 characters in an Invoice line. That was like 5 years!!! This is your opportunity to turn things around and show your customer base you care. I implore you, don't mess it up!  

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}\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n 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An actual link to the ATO  Digital Service Providers (DSP) requirements is here where you can read it from the horses mouth.

https://softwaredevelopers.ato.gov.au/operational_framework/further-guidance-requirements

Multi-Factor Authentication (MFA) MUST be implemented and cannot be turned off however it does not say the same for inactivity time out. You will note there are certain areas of the regulations where the terms 'must', 'should' etc. etc. apply. 

Your business analysts should have consulted with the users (i.e. customers) and asked whether we want an opt out or switch-off function. Some sort of acceptance of liability on the customer side would be reasonable. I must say I have only used MYOB for a few months and a switch to Xero is looking likely as it is clear your software change management is almost non-existent. 

 

","body@stringLength":"903","rawBody":"

 

An actual link to the ATO  Digital Service Providers (DSP) requirements is here where you can read it from the horses mouth.

https://softwaredevelopers.ato.gov.au/operational_framework/further-guidance-requirements

Multi-Factor Authentication (MFA) MUST be implemented and cannot be turned off however it does not say the same for inactivity time out. You will note there are certain areas of the regulations where the terms 'must', 'should' etc. etc. apply. 

Your business analysts should have consulted with the users (i.e. customers) and asked whether we want an opt out or switch-off function. Some sort of acceptance of liability on the customer side would be reasonable. I must say I have only used MYOB for a few months and a switch to Xero is looking likely as it is clear your software change management is almost non-existent. 

 

","author":{"__ref":"User:user:322053"},"postTime":"2024-11-22T15:32:00.993+11:00","parent":{"__ref":"BlogTopicMessage:message:878908"}},"BlogReplyMessage:message:883906":{"__typename":"BlogReplyMessage","id":"message:883906","revisionNum":1,"uid":883906,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:CommunityBlog"},"conversation":{"__ref":"Conversation:conversation:878908"},"subject":"Re: Enhanced security measures are live - Update 20/11 *Edit 21/11/24","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:883906"},"body":"

Hi Thorns001, the exact piece from the ATO on inactivity has been shared a few times in the thread. Sorry if you missed it.

\n

You can find it on this page here

\n

https://softwaredevelopers.ato.gov.au/operational_framework/further-guidance-requirements

\n

 

\n

And snipped below for you as well.

\n\n

We have worked alongside the ATO to implement these changes and can assure it was not a random interpretation of the requirements

","body@stringLength":"1166","rawBody":"

Hi , the exact piece from the ATO on inactivity has been shared a few times in the thread. Sorry if you missed it.

\n

You can find it on this page here

\n

https://softwaredevelopers.ato.gov.au/operational_framework/further-guidance-requirements

\n

 

\n

And snipped below for you as well.

\n\n

We have worked alongside the ATO to implement these changes and can assure it was not a random interpretation of the requirements

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Enhanced security measures are live - Update 20/11 *Edit 21/11/24","moderationData":{"__ref":"ModerationData:moderation_data:884082"},"body":"

Sorry, now attached, see the notes section! regarding not intended for the end user!

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Good morning Jo15 , as previously stated, MYOB worked alongside the ATO to implement these changes.
It has not been the case where MYOB has chosen to interpret the guidelines set by the ATO however we please.
The changes made by MYOB around 24hour 2FA and the 20-30minutes inactivity timeout adhere to the expectations and guidelines set by the ATO.
We have openly provided the links to the ATO as evidence of why these changes are being made, not so that alternative interpretations can be found of the guidelines.

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Then why do the ATO deny that your changes are their requirements?  Your lack of engagement and listening is costing you clients.

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