Blog Post
I can see from the earlier comments that many users have mulitple issues. Apart from likes or dislikes, the display is not functional. The command centre appears to be a fixed size and the menu buttons at the bottom are partly cut off and there is no scrollbar. There doesn't appear to be a way to get to those buttons to read what they say. I can tab to them, but they remain half-concealed. The command centre needs to resize automatically, according to the user's settings, or give us a scrollbar (permanently visible).
My screen also looks like this and I was told to adjust the display settings - this caused further issues with certain areas of an Invoice moving over others so I had to revert.
Telling everyone to shift the scale to rectify this problem does not work.
I raised a ticket about this and was told to email feedback instead. I'm not sure that anyone is reading this forum who can make a positive impact as it seems we are consistently being told 'too bad'. Its very frustrating as a small business owner who pays MYOB thousands of dollars a year to have an update cause such disruption and frankly, less efficiency.
Hey starrylady Cathy15
You'll be able to fix the command centre display from your PC's display settings. For the best performance, we suggest 100%-125% scale. We've included more information and step by step instructions on this page to update your preferences.
Hi AmandaMYOB
We shouldn't have to change settings on all our computer screens just because MYOB have carried out upgrades. My computers are already set at 100% and am I incorrect in saying if we change all computer screens to less than 100% it changes everything else we use on our screens?????????? ie: Word / Excel / Web etc??????
This causes other issues so this is not a solution to the issue.
When I changed my settings the 'customer Purchase order' title moved across the field so I could not see the first 2 letters/digits being typed into the field. So completely useless. Had to revert to original settings and click on the very top of the bottom buttons and hope I get what I need.
I've just done as you recommended
AmandaMYOB and the screen looks the same with the buttons at the bottom of the page cut off - scale is 100% and resolution is 1366 x 768 which are both the recommended for that screen. I've tried at 125% and it looks exactly the same. +
So this does not work.
Hey Edwina
Thanks for getting back to me. The team have been investigating further to understand how these scenarios are happening and how it might be solved. I will aim to update you all as soon as I have more information.
