Blog Post
Hi DuncanS , thank you for the feedback, I can see how frustrating this has been for you.
Not all MYOB partners have a dedicated partner manager and instead may have a team available to help instead. With no name showing in your dashboard, that indicates this may be the case for you.
You do have multiple dedicated partner support channels (Phone, Case, Livechat) available to you though which will all show in your partner dashboard as well after clicking the '?'.
I'm glad to hear that Tom was able to help with moving these files online for you
Mike,
Thanks for the reply.
I have been with MYOB for some 28 years.
During that time, I have always had a Partner Manager.
I am a Gold Partner.
Appreciate that providing a Partner Manager is a Cost to MYOB.
MYOB should have advised that I no longer have a Partner Manager (if that is the case).
The Partner Program has been in redevelopment Phase for nearly a year.
You would recall that the Partner Search ceased - I understand that Xero and other Software still have a Partner Search. The Partner Search was only for Certified Consultants - Partners who were not Certified Consultants wondered why they were excluded.
Xero had downtown in May (like MYOB) - a personal email of apology was received from the CEO of Xero.
One often wonders why MYOB has the issues that it does - communication and genuine interest in Partners is paramount.