Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...
Updated 4 days ago
Version 2.0
Blog Post
I've just been through the process but cannot complete it as it's asking me, as Administrator, to provide verification of the business owner's identity by entering details of his driving licence, which (obviously) I cannot do. What do I do here? Not all business owners actually work in the businesses they own or even live in the same state, and MYOB takes no account of this.
Hi Sandie_1stBS , if the owner has access to the software then they could log in and do this themselves.
Otherwise, if that is not an option, you can contact the support team by creating a case through myaccount.myob.com and they will be able to work with you and the owner to get this resolved. Regards, MikeYes, I can do that but why is the process asking me to provide identity details for someone else? I have input his mobile and email address, so the system has his details. Whoever wrote the program for this seems to have made it difficult.
Mike,
This is the first I have heard of this! Does this mean you can't turn off secure payment feature and pay MYOB 1.8% of the invoice value. We have several businesses and several branches that run myob trading only at the branches. We mostly deal with retail clients who come in and pay credit card or larger business customers that don't pay per invoice! Can you please clarify if this is true! if so just another nail in Myob! I'm flabbergasted if this is so! Stop telling clients how to run their businesses. MYOB (mind your own business) BS
