Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...
Updated 4 days ago
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Hi,
First, apologies to Jo15 and AmandaCL because I did not specify "secure payment".
Neither the client nor business owner would like to use the "secure payment" because of the additional cost. (1.8% of the invoice total + $0.25 per transaction)
We can Deselect the option for Online Payment but will still show "Active" on the status.
"Online payments will still have a status of "Active" even after you "deselect" Allow online invoice payments. This is the overall status of your online payments service."
This is confusing.
"Secure Invoicing" upgrade is for security against fraud if our clients will pay trough "Secure Online Payments". But either way, nobody wants to pay surcharges. So, we prefer the old ways of bank transfer.
If we prefer the bank transfer, we always print the invoices and sent out with the products they ordered, none of our clients asked for copy link and SMS options, then upgrading is unnecessary.
I just have to manually download a handful of invoices to PDF and email them as attachment.
I need a guarantee from the MYOB moderator that the emailing of the invoices is the only one affected. Although, I feel this is not a good service deleting a feature just because we did not upgrade.
For the requirements, (preventing fraud if our business is legit?) Drivers License or Passport, residential address, name and birthdate is fine because MYOB might send us a birthday card or gift. Estimates of total annual sales in dollars and number of online invoice transactions per month, ABN - which I believe we have already provided when we registered. Although we trust the Privacy Policy. The thing is, we are not using "Secure Payment, SMS link or Copy link". So, it is unnecessary to upgrade.
My BIG WORRY is, if I will not upgrade, what feature will be affected aside from emailing the invoices.
Appreciate MYOB moderator working on this issue diligently. So stressful...
Kind regards,
Shepai
Hi Shepai,
Thanks for reaching out! I appreciate you feedback! I still have the same distress and feelings toward Myob! The upgrades they are applying to our group of businesses are just another work around step we don't need! One of our businesses a retail store with several branches! We have many employees, fulltime and casual coming and going and the workflow of not being able to take an order over the phone and email direct to a client is absolute madness! From what I take away from all this drama! sales staff will have to convert to a PDF then email as an attachment! If this is the case Myob software is useless to us. Wishing you well! But the distress this is causing is exhausting!
