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MYOB Secure Invoicing Upgrade: update and Summary 11/03

Mike_MYOB's avatar
Mike_MYOB
Community Manager
11 months ago
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...
Updated 10 months ago
Version 3.0
announcements
Melanie_Lee's avatar
Melanie_Lee
Member
10 months ago

Hi, I can not complete the verification process. under " beneficial owners ", 2 business owners are left and replaced. I can not remove them and go to next step. Last week, I emailed "payments_support@myob.com" without any response.  

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
10 months ago

Hey Melanie_Lee 

I'd recommend raising a support ticket from your My Account dashboard. If you select "Financial services" it will ensure your query is escalated to the relevant team who will be able to assist you in completing the verification process.