Blog Post
Hi Jo15 , your comments are becoming very repetitive and are not very constructive.
You have made 23 comments in less than 2 business days on the forum and is becoming closer to spam than a discussion.
Regardless of the comments that will no doubt be made about censorship, I would ask that you please reduce the number of comments you are making, unless you have something new to add.
I would also encourage you to consider speaking with our complaints team if you would like to make any formal complaint rather than continuing to repeatedly post here on the community forum.
First rule of Customer Service - don't criticize an angry customer.
We're all extremely annoyed about this online payment bs and being blocked from emailing invoices out of the system. Our beneficial partners sent their identification through before the cut off date given - the last one on 20/3 with date required by 21/3 and I can't email invoices today 24/3.
I've been prompted to lodge a Financial Services request which I've done. Now wondering how long it will take to resolve and deciding if I should waste an hour on hold and call MYOB.
I have about 20 invoices to send to day with the average cost each of several thousands of dollars. The one I've done so far is $4005.10. If the customer pays online then we'll be hit with a 1.8% fee of $72.00. There is no way we would pass that on to our customers. We will be opting out.
Hi SueB1962 , thanks for adding to the discussion.
The documents will still need to be checked/verified which is likely why it you have still ended up being restricted from emailing today.
If you can please send me a private message with the case number for the financial services request you created, and/or your client ID, I can chase this up for you. I can also request an extension for you while the team review the documents.
Opting out is absolutely an option, the settings for payments can be enabled or disabled both at a default level or per invoice. The payments feature, and associated fees may not suit every customer or every invoice and the flexibility is there to help you choose what is best for you.