Blog Post
Hi Mel_75 , as part of protecting the privacy of our customers and ensuring the correct handling of these identification documents, the uploading and verification process is managed via a 3rd party software that specialises in secure documentation handling.
We will also treat any information in line without privacy policy you can see here
We understand that the secure payments feature may not benefit all businesses. You absolutely have the option to disable this, either per invoice or as a default.
I hear what you are saying about opt in versus opt out.
Due to the overall intiative being about security for businesses and consumers in Australia, utilising secure payment methods is the best option for an end-to-end secure invoicing workflow so it is best to enabled, but the flexibility to tailor the invoicing feature (including payments) to your business needs still exists to support you
Hi Mike,
Feedback for the developers, the functionality of being able to email out invoices directly from the software should not be dictated by whether an business opts in or out of using the offered "Pay Now" facilities. None of the other software providers force this on their subscribers [ie., you can still email invoices to customers directly from Xero even if you do not connect to "Secure Payments"]. The other software also do not require business owners to provide personal identification information such as license, passport, etc, in order to set up the Secure Payment methods. Why does MYOB or the Third Party need this information ? When will we be able to email payment receipts to our customers which is a feature that has been requested for nearly 20 years?
Hi,
I feel the personal information Myob are collating for no reason! Is this a breach of the Australian Privacy Act?
Hi Jo15 , MYOB is obtaining the information for verification and are not storing or keeping these documents. It is a one time situation where we will verify the documents and then they are securely erased.
As per my original post, you can also read about how MYOB treats private information through out privacy policy here
Hi Goodo1 ,
The ability to invoice is not dictated by opting in/out of the online payment facility.
MYOB is improving the security of our invoicing workflow, which includes ensuring that only verified businesses can use the MYOB platform to distribute invoices.
Allowing an unverified business to distribute invoices can create opportunity for illegitimate businesses to send invoices through a trusted platform (MYOB) in order to try and scam consumers.
Part of our secure invoicing workflow, also includes secure payments. This provides a great opportunity for many businesses who currently dont have the option to accept card payments and provides many other benefits.
Although they are linked together as a single secure invoicing ecosystem, the distribution of invoices is not dictated by opting in/out of paymentsHi Mike,
The issue we're facing is that MYOB is virtually blackmailing businesses to verify before being able to email invoices. Why can't we simply use MyGov or MyID for verification? I don’t believe the e-invoicing system introduced by the Government requires this level of verification.
The more personal information we’re asked to provide online, the higher the risk of identity theft. Additionally, fraudulent businesses would likely opt for cheaper MYOB products, such as Solo, rather than paying for higher-end subscriptions.
If this verification process is meant to prevent scam businesses from starting up & sending fake invoices, it should apply only to new subscribers. Long-time customers should not be subjected to this.
This approach is doing a disservice to loyal customers, many of whom have stayed with MYOB despite significant cost increases in the software over recent years.
