Blog Post
Hi Durkin ,
You said that I shouldnt bother replying, but you have made some incorrect statements that I need to address for others who will read your post.
I am addressing the misinformation and you can choose whether to read or not
Durkin mentioned:
"if you don't take up secure invoicing, you'll need to download the invoice as a .pdf, then email it out manually...... which is FAR RISKIER THAN SENDING AN INVOICE DIRECT FROM SOFTWARE!"
This is correct, we want our customers and the consumers who receive invoices from our software to be utilising a secure environment and that only verified businesses have access to these distribution methods. Businesses who do not verify, will not be able to take advantage of the benefits of secure invoicing offered by MYOB.
Durkin has also referenced how the fees are calculated, but this is also incorrect.
A $100 invoice, if surcharged to the consumer, would indeed be paid at $101.80 including the fee.
The $100 goes to the business who issued the invoice, and the $1.80 pays the fee.
There is no second calculation of fee against the $101.80
There is however also a 25c per transaction fee alongside the 1.8% fee
Edit, additional information*
I think it also worth addressing that Durkin mentioned this service is of no use to the account he uses internally or for his retail business.
The ability to change settings with the secure payments feature exists so that businesses can customise the features to their needs. If it is not required, such as a situation like this, then it can be disabled, or you might choose not to complete the upgrade and print to PDF.
Thanks, Mike
We have a client whose invoices may total approx 300,000 per month so the fee would be huge. Do you really think the client is going to pay an extra $5,400 plus 25c per invoice $75.00 for the invoices at 0.25c each. I really dont think the client would pay the sort of extortion. I started the verification process but I cant finish it due to the documents required. What happens. Can I still do the save to PDF and email???????
Hey Hjones1
If you need help throughout the verification process, you can lodge a support request from your My Account dashboard and our financial services team can reach out and assist accordingly. Once the verification is complete, online payments will be switched on however you will be able to toggle it on/off based on your preferences.
If you do not complete the verification process, you will be able to manually save and email out your invoices.
Hi Amanda
I am more than happy to verify the business for all the correct reasons. BUT, in doing that, I HAVE TO tick the box to sign a direct debit for fees. We will NOT use the secure payment option and allow MYOB this money grab. Our customers pay via EFT. The business Director refuses me to tick that box in the verification process. HOW do I verify the business without signing the direct debit? This is totally unacceptable. Please let me know how to verify the business without signing a direct debit to MYOB. Thanks
Hi PF_1 , because the secure invoicing platform combines multiple features into a single workflow (eg secure distribution of invoices and secure payments) this requires an update to the direct debit agreement.
Your existing direct debit agreement is most likely for a fixed amount (monthly subscription cost) but if the secure payments feature was used, then there would be variable monthly fees and the direct debit agreement needs to reflect that.
Of course the secure payments feature can be disable after the upgrade is completed, but the direct debit agreement still needs to be in place and also makes it easier for you to adopt this feature in future if your business needs were to change.
Thanks, Mike
