Blog Post
Some of my clients have succumbed because they want to keep emailing invoices directly from MYOB. ID verification was completed and we went to turn off the "Pay Now" function. Turned off and new invoices generated from the date of verification do not display the "Pay Now" option. HOWEVER.... if you need to resend older invoices that were created before the verification date display the "Pay Now" function even though the MYOB notes say these would not be affected. Contacted Support and the response was to delete the original invoice & recreate them [too bad if they are in a previous financial year] or go into each invoice and manually turn the feature off. The defaulted Opt In is creating issues & the proposed work arounds are insufficent & time wasting. MYOB, who do we send our invoices to cover the costs associated for the time lost by clients, bookkeepers/BAS Agents, employees or Accountants that have to deal with fixing the problems you have caused?
Thanks for the heads up about this. I've just gone in and individually changed 53 invoices! Most of our invoices are 30 days from EOM so I had to check the ones that were still open. Luckily only one new customer that was invoiced just before the change and paid online before I've checked the old open invoices has copped a $72.00 fee. I'll contact him and refund him and be down $72.00 on that job!!
Hi SueB1962 , its definitely your decision around refunding or not. But I wouldn't think it is necessary.
The person who paid the invoice will have clearly seen the fee when paying the invoice and chosen to do so willingly.
This shows that when presented multiple options, customers will opt-in for using online payments and are also willing to pay the fee (just like in many retail stores)
