Blog Post
Thanks for the heads up about this. I've just gone in and individually changed 53 invoices! Most of our invoices are 30 days from EOM so I had to check the ones that were still open. Luckily only one new customer that was invoiced just before the change and paid online before I've checked the old open invoices has copped a $72.00 fee. I'll contact him and refund him and be down $72.00 on that job!!
Hi SueB1962 , its definitely your decision around refunding or not. But I wouldn't think it is necessary.
The person who paid the invoice will have clearly seen the fee when paying the invoice and chosen to do so willingly.
This shows that when presented multiple options, customers will opt-in for using online payments and are also willing to pay the fee (just like in many retail stores)
