Blog Post
Hi Again Mike,
Seems MYOB is not backing down on this as I'd hoped. This being the case please be advised we will be lodging a formal complaint with the ACCC relating to this matter. We purchased a product of which now has reduced functionality. Demands for sensitive financial information to restore full functionality is unwarranted. You have no right to this information & even if you did, you still won't be getting it from me because it's none of your business.
How did you go with a formal complaint GKLBA ?
We lost functionality yesterday because I refuse to verify.
I am exploring other platforms but would love to join whoever is willing or has started to get MYOB investigated formally.ACCC were only able to provide advice in the form of three options - a) complain directly to MYOB, in the hope of securing a resolution, b) if unsuccessful, contacting the Victorian Small Business Commission (VSBC) for mediation with an assigned dispute resolution office, and finally c) take legal action.
Option A has failed, and the success of Option B is highly unlikely given MYOB cannot be compelled to engage in the mediation.
With unlimited resources (MYOB), Option C will be challenging for the majority of its customers - presumably MYOB are betting on this - that their customers will not want to go down this potentially lengthy, time consuming and costly path. :-(
*sigh*
As I suspected.100% time to move providers.
However, I think MYOB is banking on that process being too hard for the majority of its customers & the frustration of downloading and emailing invoices too great for the others, so they inevitably 'win by default'.
If enough of us leave, then maybe those that stay will be listened to ... that would be my hope for them. As for us - we're out.
