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Hello myob
Apologies, I'm Quite busy and don't have time to read all of the responses above.
I would like answers to the following Questions
- do the extra charges only relate to ONLINE Payments
- if so, can we select for the transaction fee to be paid by the customer, if they choose to pay via the online links.
- Are our Invoice Templates still used, since we have a different bank account for our customers to pay into ( because of invoice finance via our bank account
It would be easier for us to still be able to email directly as before, without any issues.
I've been a supporter of MYOB for years, however this is raising my eyebrows.
Hey alisonMackay
The fee for secure online payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure online payment method.
You can decide whether the fee is paid for by you or by the person paying the invoice in your online payment preferences. *Please note, BPAY fees are unable to be surcharged to the customer.
Your invoice templates will still be used and you'll be able to toggle on/off the online payment option for each one. For more information on updating your online payment preferences, check out this page.
Hope this answers your questions, feel free to reach out if you have any more.
