Blog Post
Not a response to re-post the 11.03 - which was not received and does not solve the problem. shall be talking to Australian consumer law.
What MYOB has done with secure invoicing is money grabbing from customers. Not good business MYOB.
I am sure there was a much better way, than the path you chose.
- All my clients do not use the automated paying options at all.
- We offer a personal service, as we treat our customers as human and not machines.
- In a ever changing business, it already is a struggle that business are dealing with, MYOB wishes to force an add on onto everyone.
- What was offered as a standard as part of the program is now being removed and replace with a cost to continue using.
- Directors / owners do not want to add more information that is over and beyond what is required to trade, MYOB is not the ATO and we do not consider you viable to protect highly senstive information on indiviuals.
- Numerous email have been sent to me for a one answer question. guess they are just more of the same.. saying tough.
- Why were the business not asked if they wished to participate in the secure invoicing option instead of forcing only a few to convert ( note wont be doing this ever. Not required the secure invoicing.
- I now know that all our of concerns will fall on deaf ears, and its time to start investigating different accounting packages that are more friendly and wish to deal with customers.
Have you had any luck with ACCC?
I'm in the process of setting up Xero ready for 1st July... then dump MYOB
Hi Teddy2015 , I understand you are not interested in a response, but I am writing this for the wider community who will read your post (and this reply)
For point 4, the ability to email is not being removed and replaced with a cost to continue using.
The upgrade/verification process itself does not cost.
And the additional fees associated with online payments only applies if you use the service.
Therefore you can absolutely upgrade to secure invoicing (free) and disable the payments feature to continue distributing your invoices using the MYOB software platform.
For point 5, there is no protection necessary, as it is a one-time verification of these documents and they will not be stored, and therefore do not need to be protected. The documents are sent to frankieone, you can read their privacy policy here
For point 7, if this was optional, it would defeat the purpose of providing additional security to our customers and working towards reducing invoice fraud for consumers in Australia. If there was a person or business that wanted to utilise the MYOB platform for invoice fraud then having this as an optional change would have no impact.
Finally, and this I suppose one is more for you Teddy, but for point 1, why don't your clients want to adopt multiple payment options? Is it simply because they have always used bank transfer and don't want to change?
I know that in my personal life, if I do business with a company who only accepts bank transfer that I find it a pain and inevitably the invoice gets paid late, or I simply choose to do business with someone who does accept card payments.
There are many benefits that can come from using this feature and accepting multiple payment options.
You can learn more about the online payments feature through this link hereIf your clients are mostly other businesses, then I can see why they would prefer EFT. From my perspective, at work, not personally, it's a whole lot easier to deal with suppliers who accept EFT payments because we can use MYOB's ABA file creator and pay everyone all in one go rather than having to pay every invoice separately with a credit card, or bpay with a different loooong reference number to type every time.
