Blog Post
The biggest issue that we are having is that the Pay Now function is an automatic "Opt In" and manual "Opt Out" where it should be the customer choice of whether to Opt In. "Opting Out has created lots of back end issues re: invoices created pre-verification period showing "Pay Now". Receiving the reply from Support to "delete the invoice & re-create it" is not a realistic solution especially if the invoices belong to a prior financial year. Since this was introduced, would love to know what the take up the "Pay Now" function compared to the number of MYOB users Opting Out.
I left similar feedback, Opt-Out is unethical.