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MYOB Secure Invoicing Upgrade: update and Summary 11/03

Mike_MYOB's avatar
Mike_MYOB
Community Manager
11 months ago
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...
Updated 10 months ago
Version 3.0
announcements
Mike_MYOB's avatar
Mike_MYOB
Community Manager
6 months ago

Hi Jamie2​ , the instructions providing for turning online payments off is what is available to you.
This disables the payments feature from being included in your invoices.

nemrac's avatar
nemrac
Cover User
6 months ago

Hi Jamie2 and Mike

We followed those instructions and believed the payments feature was disabled. My invoice looked correct.

MYOB included a SECOND PAGE with the payments feature!!! Only way I knew was I was paid by a credit card!!!! I had to RING them to get it turned off ....... not just follow your above instructions.

It is criminal what MYOB did to my custom made invoice and I had no idea, how is that justified Mike?

 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    6 months ago

    Hey nemrac​ 

    When updating online payment preferences, the changes will only apply to new invoices created after the settings have been changed. If you had any previous invoices created, you will need to manually change and update the online payment preferences for each invoice. Invoices won't include online payments as an available payment method unless the setting has been applied.