Blog Post
How did you go with a formal complaint GKLBA ?
We lost functionality yesterday because I refuse to verify.
I am exploring other platforms but would love to join whoever is willing or has started to get MYOB investigated formally.
ACCC were only able to provide advice in the form of three options - a) complain directly to MYOB, in the hope of securing a resolution, b) if unsuccessful, contacting the Victorian Small Business Commission (VSBC) for mediation with an assigned dispute resolution office, and finally c) take legal action.
Option A has failed, and the success of Option B is highly unlikely given MYOB cannot be compelled to engage in the mediation.
With unlimited resources (MYOB), Option C will be challenging for the majority of its customers - presumably MYOB are betting on this - that their customers will not want to go down this potentially lengthy, time consuming and costly path. :-(