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Hey DR321
If you haven't already, please raise a case from your My Account dashboard for this so the team can investigate further for you.
Hi AmandaMYOB, I have just raised a case, and already called support. Unfortunately phone support could not help me because I am the Customer, not the person who issued the invoice. I was told to tell my supplier to call MYOB and to withhold payment until the issue was sorted.
My Company ONLY accepts invoices as PDF, and as I said in a previous comment, I don't want invoices sent from MYOB to contain payment links, links to unpaid invoices, or 'LInk to MYOB' UNLESS I CHOOSE TO. My Customers can pay by EFT, Credit card using MY merchant facility or Cash. I don't want or need MYOB's help to receive payment. With Suppliers I will only pay with EFT, BPay, or credit card directly to the supplier.
In this case the supplier has not received payment because MYOB invoices were all going to junk mail, so they decided to send an invoice to my colleague's personal email. Even more annoying is the fact that I have brought up this scenario in a previous comment, your answer will be its the suppliers fault for forwarding on the bill to the wrong person.
Again I am questioning the security of Secure Invoicing