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Hi Neil09h , I can see your case from 30/10, that's definitely not ok that you haven't had a response - I am following up with the team now to make sure this is addressed asap.
I want to double check with you about this $1,320 you are referring to?
There is no monetary cost for the upgrade/verification itself and any fees or costs would only come from the use of the online payments feature
If the online payments feature is disabled, then there is no cost for the upgrade and no cost for ongoing invoicing as you have been prior to verification.
Where have you come across something relating to a $1,320 cost?
Hi Mike_MYOB, regarding my recently deleted comment. I apologise for breaking your rules, but you really need to understand the frustration that I, and others have regarding this issue. After complaining to (the right place), it took 2 days to get the result I wanted 4 months ago.
Maybe consider this, I am still a MYOB Customer, not an advocate, but a customer none the less. So many other members have moved to another provider or threatened to move to another provider over this issue.
Bottom line is, signing up to MYOB's secure Payment System is a contract, what's it called if I'm punished for NOT signing a contract for a service that I don't want?