Blog Post
Mike your perseverance is admirable....but while you are still trying to spin gold from this 💩 it only annoys us more. Best if you could just be honest. You would win more respect with words like the following.
Yes, we admit we could have consulted our user base more effectively on this. We made the change we thought we had to make and yes, on reflection, change management with our user community is not our strong point. We are unlikely to revisit this because we actually don't care that much that we've annoyed you all and ultimately don't think many of you will leave because it's not an easy process and this is not the first time we've screwed you over and you are still here...so...hopefully we'll manage it better next time....but I wouldn't hold your breath.
To be honest mate, that paragraph above would earn MYOB far more respect from this user community. Constantly trying to tell us what you have done is good when we all know it isn't just just angers us more and has probably tripled the length of this thread to be honest.
MYOB needs some lessons in stakeholder management.