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Hi,
My subscription isn't showing in My Account? In my.myob recent MYOB invoices aren't showing and when I look at my subscriptions it's showing very old information ie. it shows Due 1/9/21 for $120. I want to cancel this particular subscription, can I do this from my.myob with that very old information?
Hey SharonSL
You need to be the listed Business Owner to be able to view subscription invoices. We've published more information on how to view your MYOB subscription details on this page.
To cancel your MYOB subscription, more information and step by step instructions can be found here. Hope this helps.
Hi Amanda,
I've been the administrator for this company for the last 10 years and have full access so I don't think that's the issue. I can see our invoices in My Account, it's my.myob that only shows old data. But My Account doesn't show the subscription details and my.myob shows old info from 2021. Not helpful
Hey SharonSL
Thanks for getting back to me. I'd recommend submitting a support request from your My Account dashboard for this, the team will be able to take a deeper look and clear any confusions.
