Blog Post
Very well said, when is MYOB going to listen to their loyal customers? We have been with MYOB for 26 years, and now we are downloading our invoices, and having to compose and attach them to a separate email, so time consuming and unnecessary.
I guess this is what we will have to do until I can get Xero up and running.
Frustrating, but going through the verification process actually makes me so stressed & anxious - I feel physically ill.
I don't think we will get any resolution, even a compromise, at MYOB which is why I asked if Tina had success with lodging something formally that I can support.
Hi kml , sorry to hear that this change is causing stress and anxiety.
You can contact the team to guide you through the process and answer any questions you have along the way to help.
Create a case by logging in to myaccount.myob.com and clicking 'contact support'
You case should be for 'financial services' under "what can we help you with" to make sure you get to the right team.
Regards, MikeSorry Mike, but your response is typical MYOB ignoring the issue here.
Quite simply, we do not want to do the verification process and provide MYOB our ID documents and other sensitive information.
Regards Greg_A
Totally ignoring the fact that SO many customers do not want to do this AT ALL!
Is there a problem with my reply?
Do you have the Figures of how many businesses have left you ,cause i am going to be one, MYOB S arrogant direction toward this is just stupid and over the top, and who ever mike is, your a puppet and don't live in the real world
i have read complaint after complaint and magic mike just palms it off, just shows they don't care and will make money either way otherwise there would be a response that addresses the invoicing dilemma
With ya. We are now on Xero and cancelling MYOB shortly. Done with being forced to verify (not done) and unreasonable subscription increases
