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MYOB Secure Invoicing Upgrade: update and Summary 11/03

Mike_MYOB's avatar
Mike_MYOB
Community Manager
11 months ago
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...
Updated 10 months ago
Version 3.0
announcements
Mike_MYOB's avatar
Mike_MYOB
Community Manager
10 months ago

Hi SueB1962 , its definitely your decision around refunding or not. But I wouldn't think it is necessary.
The person who paid the invoice will have clearly seen the fee when paying the invoice and chosen to do so willingly.
This shows that when presented multiple options, customers will opt-in for using online payments and are also willing to pay the fee (just like in many retail stores)  

kml's avatar
kml
Member
4 months ago

vomit emoji to this response.

 

Cheers to SueB1962​ for doing the right thing by her customers who have inadvertently been caught up in MYOB's poor treatment of theirs.