✅ FIXED - Heads up for NAB users: we’re onto it

Hey jqj​ thanks for reaching out, I completely understand how frustrating this situation must be, especially after you've taken all the right steps to get started with your new account.

Under Australia’s Consumer Data Right (CDR), banks like ING are required to share eligible account data securely with accredited third parties like Adatree (which provides the service to Solo), but only once the account has been made available for data sharing by the bank. Even if your card is active and you've used the account, there can sometimes be a short delay before a newly opened account appears in third-party services like Adatree, depending on how ING has set up their systems.

We can confirm that Adatree is an Accredited Data Recipient, which includes stringent security, privacy, and consent requirements which are highly regulated. We’re proud to use Open Banking with Solo, which is designed specifically to prevent the kinds of risks ING has mentioned. It’s disappointing to hear that they’ve discouraged its use, as the CDR exists to give you more control and choice over your financial data.

We’re unable to raise a support ticket directly with ING on your behalf due to their internal policies, but we do recommend that you contact their support team again and reference that this is a CDR issue, specifically related to a new account not being surfaced for sharing. If they need more context, feel free to mention that the issue appears to be with ING’s data holder implementation of the CDR.

In the meantime, we’ll continue monitoring from our side and are happy to escalate it with our financial services team if needed. Please keep us posted if ING responds or if the account begins appearing in Solo in the next few days.