Connected Accounts delays in Solo? Let's take a closer look đ
Hey Solmates đ We've heard recently that some of you are seeing issues with Connected Accountsâlike transactions not showing up on time, or sometimes not showing up at all. Normally, those transactions should appear in Solo within 2 days, but lately, things have been a bit... unpredictable. Our team is on it! Theyâre looking closely at whatâs happening so we can get things back to normal for everyone. Right now, we havenât found a specific cause or a certain bank behind the trouble, but weâre listening and want to keep you in the loop every step of the way. If youâve noticed missing or late transactions (longer than 2-3 days), weâd really appreciate if you could let us know here in the comments, or by reaching out through the app (just tap More > Digital assistant). Every bit you share helps us track down the issue faster đ Huge thanks for your patience and for speaking up when things feel off. Weâre here, ready to update you with progress and workarounds along the way. Weâve got you đHeads up for Bank Australia users: we're on it!
Hey Solmates đ We're hearing reports of Bank Australia customers experiencing an issue with Connected Accounts in Solo, and we're on the case! Whatâs happening Some transactions from Bank Australia are showing up in Solo with the right dollar amount, but the description isnât matching what you see on your bank statement. So instead of seeing âSolo CafĂ© - $5.50,â you might see something less clear in Solo. As you can imagine, it makes things way murkier than we'd like! What weâre doing Weâve already raised this issue with our mates at Adatree (they help us connect with banks) and are pushing for it to be sorted as soon as possible. Our team is tracking every case and doing our best to make sure your transaction data lands how it should. Weâll keep you in the loop with any big updates as they come in, and we really appreciate when impacted Solmates make themselves known âșïž If you spot anything odd or just want a hand, drop a comment here or reach out through the app by tapping More > Digital assistant. Thank you for flagging these issues so proactively, and for your patience! Hang in there while we look under the hood and get your transaction data into tip top shape - we've got you đâ FIXED - Heads up for NAB users: weâre onto it
Update - June 27th, 2025 Hey Solmates đ Weâve got some long-awaited news thatâs sure to brighten your day, drumroll please đ„... As of today (June 27th), NAB has made the adjustments needed to resolve those pesky 404 errors when connecting your bank account to Solo! đ Over the past few weeks, NABâs data hasnât been playing nice with Open Banking (the clever tech behind Connected Accounts). Itâs been a tough nut to crack, with teams from all over jumping in to tackle the issue. We really appreciate your patience while we worked through this. That said, we donât just want to close the loop here, please try reconnecting your NAB account. If you hit any bumps or have questions, weâre always here, standing by to help. Letâs make sure everything lands smoothly from here on out. If you need a hand, please comment below, or reach out to us via More > Digital assistant in the app! Original Post If youâve been trying to link your NAB account through Connected Accounts and hitting roadblocks, yep, youâre not imagining it. Thereâs a known issue affecting NAB connections, and we know itâs causing a real headache. Hereâs whatâs going on NABâs data isnât playing nice with Open Banking (thatâs the tech behind Connected Accounts). That means some Solo users are getting stuck, especially with newer NAB accounts, or when NAB doesnât send through all the details we need to complete the setup. Sometimes it looks like everythingâs working⊠and then boom, error page. Not fun. Here's what we are doing Weâve flagged this with our mates at Adatree (they help power Connected Accounts), and itâs been escalated to NABâs tech team. While we wait on a fix, weâre doing everything we can from our side, keeping a close eye on things, improving how we handle patchy data, and rolling out behind-the-scenes updates. If youâve had a failed attempt, it might be worth trying again after a short wait. Weâre on it, and we wonât rest till things are sorted. As always, if you need a hand, comment below, or reach out to us via the Digital assistant in the app! Thanks for sticking with us. Youâve got this, and weâve got your back.
