✅ FIXED - Heads up for NAB users: we’re onto it

Hey Enlivenwell​ 

We’ll absolutely keep you in the loop and send updates straight to your inbox. Our team’s on it, and we’re working hard to get this sorted. We’ll be in touch as soon as we have news.

Hi Sigrid-Solo​, could you please also let me know when the NAB connection issue is solved (ideally via email)? Thanks, Bella

Hey Jarrod7​ unfortunately not yet. The teams now know what's causing the issue and they are working hard to get things up and running again.

Hi Sigrid-Solo​ Maggie-Solo​ any update on this ticket please?

Hey AlphaTech​ thanks so much for sharing your thoughts!

You're right Solo is a mobile-only app. It’s built with busy sole operators in mind, so you can do things like snap receipts on the go and tap to get paid, all from your phone. We totally hear you on the bigger screen thing though, and you’re not the first to mention it 👀 We've passed this feedback to the product team!

As for reconciliation, Solo’s got some serious smarts! Once your bank is connected, we’ll automatically match transactions to your invoices and expenses, saving you a heap of time. We know NAB’s being a bit tricky right now, but once that’s sorted, you’ll get to experience the full magic of smart-matching ✨

And finally, about pricing, great question! You’re spot on: the $1/month is a limited-time promo to help our early Solmates try Solo out for real. After that, it’ll move to $12/month, which is still one of the most affordable options around (especially with unlimited invoicing, smart-matching, and expense tracking all included!).

Apart from the bank feeds not working.

-I did not know this was an app-only service. Having a website via desktop on a bigger screen is sometimes very useful (especially those with older eyes)

-I am currently using Zoho invoice free which seems to suit me because I do not issue a lot of invoices and I'm happy to continue manually reconciling my expenses and income.  I am hoping with Solo that some of the reconciliation is a little more automated? Zoho has both an app and website I can use.

-I am concerned that this $1 a month will be a bait and switch tactic by MYOB to lure customers and then massively increase their pricing once they have their targets captured

Thanks so much for the kind words jqj​ ! From one rockstar to another, very glad I could help you out here 🎸

Jayde (Rockstar) sorted me out. I was able to connect to ING Bank this morning. Adatree also jumped on this. I think ING Bank requires a debit card transaction before they enable the account for Open Banking. I also think their comment was general advice and a lack of training rather than a specific warning against Solo. Thanks all. Case closed. 

Hey AlphaTech​ as soon as we have any more information from NAB on this issue we will reach out to all of our Solmates who are affected. I understand how frustrating this is for you. Could you please share with us why this is preventing you from switching over so we can provide you with a workaround for the meantime?

Hey jqj​ thanks for reaching out, I completely understand how frustrating this situation must be, especially after you've taken all the right steps to get started with your new account.

Under Australia’s Consumer Data Right (CDR), banks like ING are required to share eligible account data securely with accredited third parties like Adatree (which provides the service to Solo), but only once the account has been made available for data sharing by the bank. Even if your card is active and you've used the account, there can sometimes be a short delay before a newly opened account appears in third-party services like Adatree, depending on how ING has set up their systems.

We can confirm that Adatree is an Accredited Data Recipient, which includes stringent security, privacy, and consent requirements which are highly regulated. We’re proud to use Open Banking with Solo, which is designed specifically to prevent the kinds of risks ING has mentioned. It’s disappointing to hear that they’ve discouraged its use, as the CDR exists to give you more control and choice over your financial data.

We’re unable to raise a support ticket directly with ING on your behalf due to their internal policies, but we do recommend that you contact their support team again and reference that this is a CDR issue, specifically related to a new account not being surfaced for sharing. If they need more context, feel free to mention that the issue appears to be with ING’s data holder implementation of the CDR.

In the meantime, we’ll continue monitoring from our side and are happy to escalate it with our financial services team if needed. Please keep us posted if ING responds or if the account begins appearing in Solo in the next few days.